Leiawyn Cook
Saint Louis,Missouri
Summary
Dynamic and results-oriented professional with extensive experience in customer service and reception roles, notably at Total Access Urgent Care. Excelled in handling high-volume customer interactions with a positive demeanor, enhancing customer satisfaction and resolving complaints effectively. Skilled in organization and verbal communication, adept at multitasking and maintaining confidentiality. Proven track record of improving workflow efficiency and mastering office technology and computer skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Total Access Urgent Care
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct lines.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Associate
Walgreens
10.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Associate
Panera Bread
05.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Science - Data And Cybersecurity
University of Arizona Global Campus
Remote09-2026
Associate of Arts - General Transfer Studies
Saint Louis Community College
Saint Louis, MO05-2024
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Bookkeeping
- Office equipment operations
- Spreadsheet tracking
- Multitasking and prioritization
- PC proficient
- Problem-solving abilities
- File Management
Languages
French
Professional Working
Timeline
Receptionist
Total Access Urgent Care
05.2024 - Current
Customer Service Associate
Walgreens
10.2023 - 03.2024
Customer Service Associate
Panera Bread
05.2022 - 10.2023
Bachelor of Science - Data And Cybersecurity
University of Arizona Global Campus
Associate of Arts - General Transfer Studies
Saint Louis Community College
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