Leidis Mariam Sanchez
Sarasota,FL
Summary
Dynamic professional with a proven track record in customer service and retail operations. Excelled in enhancing shopping experiences and fostering team collaboration. Skilled in problem-solving and bilingual communication, significantly improving customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Shop Right Store
01.2023 - Current
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Provided translation support for non-Spanish-speaking colleagues when interacting with Spanish-speaking customers, fostering clear communication across language barriers.
- Supported inventory management efforts by assisting with merchandise restocking when needed.
Hotel Front Desk Receptionist
Iberostar Bella Costa
12.2021 - 08.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
Customer Service Representative
Punta Arena Playa Caleta
01.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Education
Hotel Reception Processes
FORMATUR School For Tourism And Hospitality
Varadero, Cardenas, Cuba01.2019
Professionalism At The Reception
FORMATUR School For Tourism And Hospitality
Varadero, Cardenas, Cuba07.2018
GED -
IPU Martin Klein
Varadero, Cuba2013
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Teamwork and Collaboration
- Listening Skills
- Detail Oriented
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Retail Store Manager
Shop Right Store
01.2023 - Current
Hotel Front Desk Receptionist
Iberostar Bella Costa
12.2021 - 08.2022
Customer Service Representative
Punta Arena Playa Caleta
01.2018 - 01.2020
Hotel Reception Processes
FORMATUR School For Tourism And Hospitality
Professionalism At The Reception
FORMATUR School For Tourism And Hospitality
GED -
IPU Martin Klein