Leidy Mosquera
Georgetown,TX
Summary
Customer-focused professional with over 10 years of experience in customer service, event coordination, office management, and client relations. Skilled at managing multiple priorities, solving complex customer issues, coordinating logistics, and building long-term client relationships. Bilingual in English and Spanish with strong communication, organization, and problem-solving abilities. Passionate about delivering exceptional customer experiences in remote and fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Event Coordinator
Doncoqui
Edgewater, New Jersey
05.2021 - Current
- Coordinated event logistics, ensuring seamless execution and timely setup to enhance attendee experience.
- Coordinated logistics for multiple events, ensuring seamless execution and operations.
- Managed vendor relationships, securing essential supplies and services to support event success.
- Oversaw event budgets, tracking expenses to ensure financial accountability and support effective resource allocation.
- Oversaw event registration processes, maintaining accurate attendee records.
- Provided on-site support during the event, addressing issues promptly.
Dental Office Manager
Oral Boutique
Valle, Colombia
06.2018 - 09.2020
- Evaluated and redesigned patient care processes to enhance quality and compliance with standards.
- Documented patients' dental health information, medical history, and vital signs to ensure accurate and thorough patient care.
- Recorded patients' health histories and current symptoms, providing dentists with comprehensive records for evaluation.
- Scheduled patient appointments using Pacific software, optimizing workflow and reducing wait times.
- Managed reception operations to streamline patient flow and enhance customer service experience.
- Oversaw accounts payables and receivables to maintain accurate financial records and support office budgeting.
Cocktail Waitress
Don Coqui
Queens, USA
10.2016 - 05.2018
- Conducted timely table check-ins to assess food and beverage needs, enhancing customer satisfaction and experience.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Verified identification to uphold age regulations for alcohol service, ensuring compliance and guest safety.
Aesthetician
Red Wine Spa
Queens, USA
05.2014 - 11.2015
- Assessed clients' skin conditions and made targeted recommendations to enhance skin quality and overall client satisfaction.
- Informed clients and answered questions while recommending treatments to meet diverse aesthetic needs.
- Guided patients through treatment processes, clarifying expectations and providing follow-up care instructions to optimize results.
- Scheduled appointments and confirmed treatment details, prepared clients for treatments, followed up post-service, and recommended tailored promotions to boost client satisfaction.
Skills
- Customer relationship management
- Client management
- CRM software
- Conflict resolution
- Vendor management
- Problem solving
- Calendar management efficiency
- Multitasking and organization
- vendor management
- Sales support
- Administrative support
- Calendar management
- Trippleseat Event Management Software
- Open Table Reservation Management
Certification
- Esthetics Diploma- 600 hours Curriculum Christine Valmy International School
- Advance Makeup Artistry Course-35 hours Christine Valmy International School
Languages
Spanish
Timeline
Event Coordinator
Doncoqui
05.2021 - Current
Dental Office Manager
Oral Boutique
06.2018 - 09.2020
Cocktail Waitress
Don Coqui
10.2016 - 05.2018
Aesthetician
Red Wine Spa
05.2014 - 11.2015