Summary
Overview
Work History
Education
Skills
References
Timeline
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Leigh Briggs

CAPECORAL,FL

Summary

Dedicated Customer Service Specialist with proven ability to prioritize and multitask in fast-paced environments. Known for effectively managing escalated customer support issues and fostering strong customer relationships to drive satisfaction and retention.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

U.S. Enzyme
CAPECORAL, FL
09.2017 - Current
  • Assisted customers with product inquiries and order placement, ensuring high customer satisfaction.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Trained new staff on customer service protocols and best practices.
  • Managed returns and exchanges according to company policies.
  • Provided accurate information regarding products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys to drive improvements in customer service.

Manager - Training and HR

American Mold Experts
Naples, FL
01.2013 - 07.2026
  • Led initiatives to promote a positive workplace culture and employee engagement.
  • Facilitated workshops to improve team collaboration and communication skills.
  • Collaborated with department heads to identify training needs for staff development.
  • Coordinated performance evaluation processes to assess employee development needs.
  • Conducted regular training sessions on company policies and best practices.
  • Managed the recruitment process from job postings through onboarding of new staff members.
  • Maintained a database of all current employees' qualifications and certifications.

Education

Plainfield HD
Plainfield , IN

Skills

  • Customer service
  • Team collaboration
  • Call management
  • Customer relations
  • Inbound and outbound calling
  • Record management
  • Time management
  • Appointment scheduling
  • Live chat assistance
  • Customer rapport
  • Problem resolution
  • Communication skills
  • Dispute resolution
  • Punctuality and reliability
  • Data analysis
  • Performance evaluation
  • Microsoft Excel
  • Staff training
  • Payment processing
  • References

    References available upon request.

    Timeline

    Customer Service Representative

    U.S. Enzyme
    09.2017 - Current

    Manager - Training and HR

    American Mold Experts
    01.2013 - 07.2026

    Plainfield HD
    Leigh Briggs