Leigh Flanagan
Dublin,OH
Summary
Detail-oriented Property Coordinator with strong communication skills and problem-solving. Passionate about delivering exceptional customer service while consistently exceeding expectations. Focused on maintaining high occupancy rates, resolving tenant concerns efficiently, and ensuring smooth day-to-day operations. Acts as a key liaison between tenants and property owners, taking initiative to resolve minor on-site issues independently and reporting major concerns promptly. Reliable, self-sufficient, and committed to creating a positive tenant experience.
Overview
5
5
years of professional experience
Work History
Property Coordinator
Colliers
Columbus, OH
07.2023 - Current
- Serve as primary liaison between tenants, property managers, and vendors for a portfolio of 20+ commercial properties.
- Coordinate repairs, inspections, and maintenance requests to ensure timely resolution.
- Assist with lease renewals, move-ins, and move-outs, maintaining accurate records and documentation.
- Prepare monthly expense reports and track vendor invoices for budget alignment.
- Ensure compliance with safety regulations and company policies.
- Works with platforms like MRI, Yardi, Nexus to ensure invoices/billing is being tracked correctly.
Account Manager
NetJets Aviation
10.2022 - 03.2023
- Coordinate personalized aviation services, travel itineraries, and concierge-level requests for Owners.
- Developed successful customer relationships and quickly resolved service requests for Owners.
- Collaborate with flight operations and to ensure safe flights and service during their flight.
Leasing Agent
Uptown Properties
08.2020 - 09.2022
- Conduct tours of residential units and present amenities, pricing, and lease options to prospective tenants.
- Manage leasing process from application through move-in, ensuring compliance with Fair Housing laws.
- Processed rental applications and conducted credit and background checks.
- Maintained positive relationships with tenants and addressed any concerns or issues in a timely manner.
- Managed leasing office operations and assisted with property showings.
- Provided excellent customer service and communication to clients and prospects.
- Collaborated with maintenance staff to ensure properties were well-maintained and in compliance with regulations.
Education
ASSOCIATE OF ARTS -
Columbus State University
Skills
- Attention to Detail
- Client-Centric Mindset
- Conflict Resolution
- Communication
- Adaptability / Flexibility
- Problem Solving / Critical Thinking
- Customer Service
- Team Collaboration / Cross-Functional Work
Timeline
Property Coordinator
Colliers
07.2023 - Current
Account Manager
NetJets Aviation
10.2022 - 03.2023
Leasing Agent
Uptown Properties
08.2020 - 09.2022
ASSOCIATE OF ARTS -
Columbus State University
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