Summary
Overview
Work History
Education
Skills
Certification
Licenses
Timeline
Generic

Leigh Gilmer

Gulfport

Summary

Highly organized and task-oriented administrative and managerial professional with over 20 years of customer service experience. Skilled in both verbal and written communication, adept at problem-solving, planning, and producing results. Positive and charismatic representative.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Relations Specialist

Will Plauchè State Farm
10.2024 - Current
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
  • Implemented company policies and procedures, promoting consistency in service delivery across all channels.
  • Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.

Escrow Officer

DHI Title of Mississippi
07.2021 - Current
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed
  • Counseled buyers on final figures and closing costs.
  • Officiated closings of loans with borrowers and created a calm atmosphere to create a positive closing experience
  • Examined contracts, commitments, and orders to prepare for closing.
  • Scheduled and communicated closing times

Teacher

VIPKID
05.2020 - 03.2021
  • Enhanced student confidence using positive reinforcement techniques.
  • Utilized technology and visual aids to captivate students' interest.
  • Increased class registrations through effective marketing.

Assistant Manager

Enterprise Rent-A-Car
01.2017 - 04.2020
  • Managed daily operations to maintain performance, quality, and service standards.
  • Managed distribution of 400 vehicles to locations in need.
  • Lead a team of 15-25 people
  • Attained a 95% customer service expectation rate.

Claims Adjuster

Progressive
04.2014 - 09.2016
  • Analyzed policy language to ascertain coverage for insureds across different business lines.
  • Interviewed claimants, witnesses, and medical professionals to gather additional claim information.
  • Ensured precise documentation of claim activities within the designated system.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action

Education

Bachelor Of Commercial Aviation - Aviation Management

Delta State University
Cleveland, MS
05.2011

Skills

  • Organization
  • Verbal and written communication
  • Initiative-Driven Problem Solver
  • Document Assembly
  • Account Management
  • Customer Satisfaction
  • Problem Solving
  • Comprehensive Business Strategy Development
  • Proactive
  • Technology focused

Certification

Mississippi Notary

Licenses

Property and Casualty Insurance license MS

Life and Health Licence MS

Timeline

Customer Relations Specialist

Will Plauchè State Farm
10.2024 - Current

Escrow Officer

DHI Title of Mississippi
07.2021 - Current

Teacher

VIPKID
05.2020 - 03.2021

Assistant Manager

Enterprise Rent-A-Car
01.2017 - 04.2020

Claims Adjuster

Progressive
04.2014 - 09.2016

Bachelor Of Commercial Aviation - Aviation Management

Delta State University

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Leigh Gilmer