Leigh Grzywacz

• Managed administrative operations for 108,000 annual visits at emergency center and addiction medicine department with 300 FTEs.
• Developed and implemented quality and safety initiatives to ensure regulatory compliance across all departments.
• Guided team to maintain stroke certification, trauma verification, and 4th Magnet designation.
• Collaborated with C-suite and ancillary departments to enhance productivity aligned with national benchmarks.
• Achieved a left without being seen rate of 1.85% in 2025.
• Surpassed first-year turnover rate goal of 48.34% with an actual rate of 17.91%.

Established Blood Culture Contamination program, maintaining contamination rate below 2% for three years.

Implemented education and development programs, enabling 15 team members to achieve CEN certification.

Supported team performance and patient outcomes, increasing recommendation likelihood from 50% to 58% within one year.

Reduced patient waiting room times through implementation of intermediate care model, treating 35% of patient volumes.

Decreased arrival to roomed patient time from 35 minutes to 20 minutes.

• Led Unit Based Practice Council for two years, driving quality improvements in patient care.
• Developed round robin patient assignment process, enhancing throughput and reducing length of stay.

• Function as a SANE to conduct medical forensic examinations.

• Provided quality emergency care in a high-volume emergency department.
• Implemented the customer service care program.
• Functioned as a preceptor.
• Functioned as charge nurse when needed.

• On-Board Training Class Valedictorian, 98.1% Highest Avg.
• Achieved working partnerships with healthcare professionals through creative and unique marketing techniques.
• Increased market shares of Dynabec and Optivar using strong selling techniques.
• Conducted High Impact training presentations for sales calls, conferences, training events, and internal staff.

• Performed indoor air quality testing and inspections for homes and commercial dwellings that had experienced water damage.
• Collaborated with attorneys’ and insurance adjusters for content losses.
• Developed partnerships with local allergists and presented educational material on products and services.
• Managed the marketing and sales on day-to-day basis.
• Achieved sales goals and made the new position in territory.

• Functioned in a high volume, fast past pace level one trauma emergency center providing quality and compassionate care to the bedside.
• Collaborated with multiple medical teams in elevated situations to assure safety and accuracy of care.