Open To Work
Leigh Robinson
Stockbridge,GA
Work Preference
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
Lenox Woods Apartments
Atlanta, GA
09.2020 - 03.2026
- - Oversee full operations of a 150-unit residential community, including leasing, rent collection, maintenance, and resident relations.
- - Develop and manage annual budgets, reducing operational costs by 15% while maintaining service quality.
- - Lead and supervise onsite staff, including leasing agent and maintenance personnel, to ensure efficient property operations.
- - Maintain occupancy rates above 95% through strategic marketing and tenant retention initiatives.
- - Ensure compliance with fair housing laws, local ordinances, and property policies.
- - Utilize AMSI and Entrata to track leasing activity, maintenance requests, and financial performance.
- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and retention.
- Developed and implemented property maintenance schedules to enhance overall building performance.
- Managed tenant relations, addressing concerns promptly and effectively.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Enhanced security measures, significantly reducing incidents on property premises.
Assistant Property Manager
Lenox Woods Apartments
Atlanta, GA
04.2017 - 08.2020
- - Supported daily management of the residential property, ensuring timely rent collection, tenant communication, and lease documentation.
- - Coordinated maintenance requests and vendor services, ensuring high-quality standards and timely completion.
- - Assisted with budget tracking and monthly reporting.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Consultant / Administrative Assistant
Lenox Woods Apartments
Atlanta, GA
10.2011 - 04.2017
- - Conducted leasing tours, processed applications, and coordinated move-ins/move-outs for prospective residents.
- - Maintained accurate resident files and handled administrative office tasks including rent postings and notices.
- - Acted as a liaison between residents and maintenance team to ensure timely resolution of service requests.
- - Supported community engagement efforts and contributed to maintaining high resident retention.
- Developed and maintained strong relationships with residents to enhance community satisfaction.
- Collaborated with maintenance staff to address resident concerns and ensure timely repairs.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Coordinated appointments to show marketed properties.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
High School Diploma -
Frederick Douglass
Atlanta, GASkills
- Property Management Software: AMSI, Entrata
- Microsoft Office
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Eviction procedures
- Maintenance scheduling
- Software utilization
- Fair housing compliance
- Accounting operations
Accomplishments
- Achieved a 94% score in mandatory HUD REAC inspections consistently for the past six years.
- Maintained 94% or higher occupancy rate for entire length of employment.
Certification
Fair Housing Certification
Timeline
Property Manager
Lenox Woods Apartments
09.2020 - 03.2026
Assistant Property Manager
Lenox Woods Apartments
04.2017 - 08.2020
Leasing Consultant / Administrative Assistant
Lenox Woods Apartments
10.2011 - 04.2017
High School Diploma -
Frederick Douglass