Leigh Stewart

Charlotte

Summary

Knowledgeable Content Manager with solid background in managing diverse content projects. Proven track record in creating and optimizing content strategies that align with brand goals. Demonstrated leadership and project management skills in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Contents Manager

Contents Restoration Services

Charlotte, NC

08.2021 - 07.2025

Project Management: Overseeing the entire content's restoration process from initial assessment to completion, to make sure projects are completed efficiently and to a high standard.
Team Leadership: Managing and mentoring a team of technicians, ensuring productivity, quality, and adherence to company standards.
Inventory Management: Maintaining detailed records of all items, including cleaning, restoration, and storage processes.
Communication: Coordinating with clients, insurance adjusters, and other departments to warrant smooth project workflows and client satisfaction.
Quality Control: Implementing and maintaining quality control procedures to establish high standards in content restoration.
Technical Skills: Knowledge of restoration techniques for various materials, including furniture, textiles, and electronics.
Customer Service: Providing excellent customer service, especially during stressful situations, and building trust with clients.

Content Manager

Servpro of West Mecklenburg

Charlotte, NC

12.2010 - 07.2021

Customer Service: Providing excellent customer service, especially during stressful situations and building trust with clients.
Communication: Coordinating with clients, insurance adjusters and other departments to ensure smooth project workflows and client satisfaction.
Project Manager: Collaborated with project managers to develop comprehensive project schedules that ensured timely completion of all tasks.

Education

Bachelor's degree - Sports Medicine

Pfeiffer University

Misenheimer, NC

05.1990

Skills

Attention to detail: Professional dedicated to meticulously handling, inventorying, and restoring personal property and belongings affected by disasters Attention to detail is paramount in this role, as it directly impacts the accuracy of the process, the quality of restoration, and ultimately, customer satisfaction
Effective leadership and communication
Strong customer service principles
Proficient in estimating platforms like Dash and Xactimate

Physical strength for lifting
Project prioritization
Documentation expertise in restoration processes