Leigha Bartram
Palm Shores
Summary
Dynamic Certified Medical Assistant with extensive experience at Health First Medical Group, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient outcomes through effective communication and education. Skilled in EMR/EHR systems and compassionate in delivering care, ensuring a seamless experience for patients while maintaining HIPAA compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Health First Medical Group
10.2018 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Called and faxed pharmacies to submit prescriptions and refills.
- Attended required training, education and meetings.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to physician.
- Obtained accurate medical histories from patients, highlighting critical information, including vitals.
- Operated cardiac imaging and monitoring equipment. (EKG machine's)
- Performed clerical duties, such as word processing, data entry, answering phones.
- Scheduled appointments, and distributed sample pharmaceuticals as prescribed. Assisted physicians in follow-through of care.
- Identified test discrepancies.
- Monitored PT/INR test accuracy using quality controls.
- Super user
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms. ( cardiac catheterization, cardio versions, prior scheduled for ablations, pacemakers)
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experiences.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Coordinated with other healthcare professionals for patient referrals, ensuring seamless transitions and continuation of care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, scanning in documents, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Contributed welcoming atmosphere at office by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Reduced wait times for patients by maintaining organized schedules and swiftly preparing examination rooms.
Certified Clinical Medical Assistant
Apollo Healthcare Associates
12.2015 - 10.2018
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. (Thyroid FNA)
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Attended required training, education and meetings.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to in office physician.
- Obtained accurate medical histories from patients, highlighting critical information.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation. (FNA specimens to be sent to lab)
- Tested and recorded blood glucose levels. (If needed)
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages. For thyroid biopsy.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted physicians in follow-through of care.
- Identified test discrepancies.
- Collected histories, vitals and current complaints via patient interviews.
- Conducted machine safety checks according to facility policy.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Monitored A1c test accuracy using quality controls.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Escorted patients to examination rooms.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Worked with another person to design business cards for office.
- Worked with another person to design letter head for office.
- Worked with another person design physician office website and get it up and running with out any issues. This was a fun learning experience.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Health First Medical Group
03.2012 - 12.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained detailed records of test results by entering data and patient information into computer.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Attended required training, education and meetings.
- Made appointments in IDX.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Operated cardiac imaging and monitoring equipment.
- Welcomed patients and inquired about wellbeing since last treatment.
- Escorted patients to examination rooms.
Education
LPN - Nursing
Doxa Academy
Melbourne, FL01-2026
Certificate - Healthcare Office Manager
U.S. Career Institute
Fort Collins, CO10.2019
Certificate - Medical Assisting
Ross Medical Education Center
Muskegon, MI07.1996
High School Diploma -
Mason County Central H.S.
Scottville, MI05.1993
Skills
- EMR / EHR
- Adaptable
- Cardiopulmonary resuscitation (CPR)
- Vital signs monitoring
- Patient data collection
- Super User
- Electronic health records
- Monitoring patient progress
- Compassionate
- Patient Scheduling
- Efficient and reliable team player
- Trustworthy
- Health Insurance Portability and Accountability Act (HIPAA) compliance
- Clinical documentation practices
- Clinical assessments
- Medical office administration
- Patient documentation
- Patient Flow Management
- Patient-focused care
- Data Entry
- Procedure Assistance
- Electronic Medical Records
- Maintaining confidentiality
- Patient Relations
- Direct Patient Care
- Prioritizing stat orders
- Medical terminology knowledge
- Reliable transportation
- Attention to detail
- Verbal and written communication
- Medical terminology
I was awarded heart of a hero in 2024
I was awarded this honor because I expedited testing for a patient when he had seen multiple doctors and no one was taking him serious. He was diagnosed with severe heart blockage and needed 3 cardiac stents. I listened to him and was compassionate. I felt he had a cardiac crisis and made sure he got all his testing ASAP. I have done many things for patients when others disregard their symptoms. I go above and beyond for every patient. Recently, a patient was scheduled for an appointment in office. They called with concerning symptoms. I offered them to come straight in. Then received a call from his wife with a new symptom within a few minutes. I advised her to call 911 now. He actually had a complete heart block. I treat every patient as a family member. I try to do everything I can for them in a timely manner.
Certification
- CMA - Certified Medical Assistant
- CM - Certified Manager Certification
Affiliations
- AHA
- NHA
- U.S. Career Institute
Software
EMR
Athena
Epic
Phreesia
Centricity
Microsoft Office
Languages
English
Interests
Computers/IT
Accomplishments
- Received Heart of a Hero Award 2024
References
References available upon request.
Timeline
Certified Medical Assistant
Health First Medical Group
10.2018 - Current
Certified Clinical Medical Assistant
Apollo Healthcare Associates
12.2015 - 10.2018
Certified Medical Assistant
Health First Medical Group
03.2012 - 12.2015
LPN - Nursing
Doxa Academy
Certificate - Healthcare Office Manager
U.S. Career Institute
Certificate - Medical Assisting
Ross Medical Education Center
High School Diploma -
Mason County Central H.S.
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