Leigh Ann Gilmer
Gulfport,MS
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Escrow Officer
DHI Title of Mississippi
Biloxi, MS
07.2023 - Current
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Utilized escrow software systems for transaction management and documentation.
- Coordinated the signing of closing documents, ensuring all parties had a clear understanding of the terms.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
Escrow Assistant
DHI Title
Biloxi
02.2021 - Current
- Reviewed and edited documents for accuracy, grammar and clarity
- Developed and maintained filing systems to facilitate easy access to information
- Maintained open communication with lenders, brokers and borrowers
- Prepared and delivered projected HUD-1 settlement statements to lender upon request
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements
Teacher
VIPKID
05.2020 - 03.2021
- Developed student confidence through positive reinforcement strategies
- Leveraged technology and visual aids to engage students and enhance learning
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
Assistant Manager
Enterprise Rent-A-Car
Gulfport, MS
01.2017 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preference
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Server Trainer
O'Charley's Restaurant & Bar
Gulfport, MS
10.2016 - 01.2017
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Claims Adjuster
Progressive
Gulfport , MS
04.2014 - 09.2016
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Maintained accurate documentation of all claim activity within designated system.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
Assistant Manager
Enterprise Rent-A-Car
Gulfport , MS
01.2012 - 04.2014
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Bachelor Of Commercial Aviation: Aviation Management -
Delta State University
05.2011
Skills
- Email Correspondence
- Verbal and Written Communication
- Office Supplies and Inventory
- Data Confidentiality
- Schedule Coordination
- Customer Satisfaction
- Closing Document Preparation
- Business Planning
- Staff Management
- Business Development
Certification
- Mississippi Notary
Timeline
Escrow Officer
DHI Title of Mississippi
07.2023 - Current
Escrow Assistant
DHI Title
02.2021 - Current
Teacher
VIPKID
05.2020 - 03.2021
Assistant Manager
Enterprise Rent-A-Car
01.2017 - 04.2020
Server Trainer
O'Charley's Restaurant & Bar
10.2016 - 01.2017
Claims Adjuster
Progressive
04.2014 - 09.2016
Assistant Manager
Enterprise Rent-A-Car
01.2012 - 04.2014
Bachelor Of Commercial Aviation: Aviation Management -
Delta State University
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