Christina Kerr

Jefferson City,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

years of post-secondary education

Work History

Escrow Administrator

Central Bank

Jefferson City, Missouri

05.2021 - Current

Ensured that all paperwork was completed accurately before submission deadlines.
Maintained filing system for important documents such as contracts and invoices.
Responded promptly to customer complaints in a professional manner.
Answered incoming calls and responded to customer inquiries.
Monitored emails, sorted mail and distributed correspondence accordingly.
Performed data entry tasks into computer databases from paper documents.

Assistant Manager

World Finance Corporation

Jefferson City, Mo

09.2009 - 10.2018

Monitored and managed customer accounts to ensure timely payments, improving overall collection efficiency and reducing delinquency rates.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Managed cash handling responsibilities, including balancing cash drawers and reconciling discrepancies to uphold financial integrity.
Assisted customers with account inquiries and product information, enhancing service delivery and fostering customer loyalty.
Developed strong relationships with customers through effective communication, promoting repeat business and positive brand perception.
Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
Reviewed loan applications for accuracy and completeness.
Conducted verification of employment, income, and deposits to support loan decisions.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Provided customer service support by responding to inquiries regarding account status and payment options.
Assisted in the collection of payments for past-due accounts.
Ensured timely collection of payments from clients by following up regularly.
Analyzed customer accounts to identify delinquent payments and determined appropriate collection actions.

Education

Associate of Arts - Business Management

State Fair Community College

Sedalia, MO

08.1985 - 05.1997

Skills

Computer software: Banking, Sagent
Data entry
Multitasking capacity
Customer inquiries
Filing systems
Payment collection
Account management

Customer service
Credit evaluation
Loan application review
Cash handling
Payment processing
Email correspondence
Document management

Timeline