Leighann Hofmann
Omaha,NE
Summary
Dynamic manager with a proven track record at Zesto’s, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and communication. Recognized for maintaining a safe, organized environment while achieving operational goals and fostering employee engagement. Skilled in time management and cash handling, ensuring efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Manager
Zesto’s
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender
Main Street Tavern
05.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kitchen Crew Member
Charlie’s on the Lake
04.2021 - 10.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
Education
High School Diploma - General
Abraham Lincoln
Council Bluffs, IA05.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
Timeline
Bartender
Main Street Tavern
05.2024 - 12.2024
Manager
Zesto’s
03.2022 - Current
Kitchen Crew Member
Charlie’s on the Lake
04.2021 - 10.2021
High School Diploma - General
Abraham Lincoln
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