Leighann Jackson
Palmyra,VA
Summary
Proven track record in enhancing patient satisfaction and streamlining operations at Sentara Martha Jefferson Hospital. Excelled in organizational skills and patient-focused care, achieving significant improvements in appointment scheduling and patient service. Demonstrated leadership in mentoring staff, fostering a productive work environment. Skilled in patient confidentiality and billing processes, contributing to efficient and compassionate healthcare delivery.
Overview
10
10
years of professional experience
Work History
Patient Care Representative
Sentara Martha Jefferson Hospital
12.2021 - 08.2024
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Handled prescription refill requests.
Greenberrys Supervisor
Sentara Martha Jefferson Hospital
12.2014 - 12.2021
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Lighthouse Christian Academy
Tallassee, TNSkills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Relationship Building
- Patient chart maintenance
- Patient Scheduling
- Patient Registration
- Scheduling appointments
- Insurance Verification
- Documentation
- Appointment Scheduling
Timeline
Patient Care Representative
Sentara Martha Jefferson Hospital
12.2021 - 08.2024
Greenberrys Supervisor
Sentara Martha Jefferson Hospital
12.2014 - 12.2021
High School Diploma -
Lighthouse Christian Academy
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