LEIGH ANN MAHONEY
Chattanooga,TN
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Custodial Shift Supervisor
SSC/Compass Group
04.2023 - Current
- Improved facility cleanliness by implementing efficient cleaning procedures and schedules for the custodial team.
- Enhanced team productivity by providing thorough training and clear expectations for all custodial staff members.
- Reduced staff turnover rates by fostering a positive work environment and offering opportunities for growth and development.
- Managed inventory of supplies and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Maintained safety compliance by conducting regular inspections, identifying potential hazards, and addressing issues promptly.
- Provided excellent customer service by promptly addressing concerns from building occupants and visitors.
- Mentored new employees, sharing best practices in cleaning techniques and time management skills.
- Handled emergency situations effectively through prompt response measures, minimizing damage or disruptions to operations.
Warehouse Operator/Tour Ambassador
Amazon.Inc
02.2018 - 04.2023
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for warehouse operations.
Facilities Assistant
Finley Stadium Complex
05.2017 - 12.2017
- Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
- Reduced energy consumption by implementing sustainable practices and upgrading systems where necessary.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Streamlined inventory management, effectively tracking equipment usage and maintaining adequate stock levels.
- Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
Patient Service Representative
Southeast Eye Specialists
01.2017 - 04.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
Fulfillment Associate
Amazon, Inc
11.2016 - 01.2017
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Medical Billing Specialist
Siskin Children's Institute
07.2015 - 11.2016
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
Front Desk Receptionist
Thomas C. Caldwell, MD & Ross A. Cohn, MD
08.2014 - 10.2014
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Accounts Receivable Clerk
Alliance Physical Therapy Partners
08.2013 - 08.2014
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Associate of Science - Healthcare Reimbursement
Virginia College - Birmingham
Birmingham, AL06.2015
Diploma - Medical Billing And Coding
Virginia College - Birmingham
Birmingham, AL06.2014
Skills
- Performance Evaluation
- Conflict Resolution
- Restroom Maintenance
- Supply Ordering
- Safety Compliance
- Team Leadership
Accomplishments
ICD-9, ICD-10, CPT Codes
Microsoft Office Suite
Data Entry
Medical Insurance
Billing Insurance
Medical/Clinical Office Procedures
Patient Charting
Customer Relations
CERNA and other medical software
HIPAA Compliance
Training
Affiliations
- CABA Youth Board Member
- CABA Bowling Coach for Youth Bowlers
- Member of HCR/MBC Club
- President of HCR/MBC Club
Additional Information
Expert in confidentially and various training.
Timeline
Custodial Shift Supervisor
SSC/Compass Group
04.2023 - Current
Warehouse Operator/Tour Ambassador
Amazon.Inc
02.2018 - 04.2023
Facilities Assistant
Finley Stadium Complex
05.2017 - 12.2017
Patient Service Representative
Southeast Eye Specialists
01.2017 - 04.2017
Fulfillment Associate
Amazon, Inc
11.2016 - 01.2017
Medical Billing Specialist
Siskin Children's Institute
07.2015 - 11.2016
Front Desk Receptionist
Thomas C. Caldwell, MD & Ross A. Cohn, MD
08.2014 - 10.2014
Accounts Receivable Clerk
Alliance Physical Therapy Partners
08.2013 - 08.2014
Associate of Science - Healthcare Reimbursement
Virginia College - Birmingham
Diploma - Medical Billing And Coding
Virginia College - Birmingham
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