LaShonda Williams
Bryan,TX
Summary
Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Attention to detail needed to review and correct errors and maintain high levels of accuracy. Follow policies, guidelines, and procedures to assure consistent quality and accustomed to handling confidential information.
Overview
11
11
years of professional experience
Work History
Lead Custodian
SSC Compass Group
02.2024 - Current
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Cleared trash and debris from over 40 rooms and office buildings daily.
United States Postal Service
Rural Carrier Associate
11.2022 - 02.2024
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and about 350 packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Distributed items on time and to correct locations for punctual, professional mail services.
Direct Support Professional
The Mentor Network
10.2021 - 11.2022
- Charted activities of daily living and act with discretion when handling confidential information
- Dispense medications to clients
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment on 1 home daily.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Cabin Keeper
Gilead House
06.2021 - 09.2021
- Staged homes and handled light housekeeping duties
- Completed tasks in a timely manner
- Adhered to prescribed cleaning and security techniques and practices.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned 6 small cabins, bathrooms and living spaces to comply with sanitation and hygiene standards daily.
Member Service Advocate
Concentrix | Call Center
04.2021 - 06.2021
- Answered inbound phone calls from Anthem insurance company customers
- Filed claims and updated patient files
- Made changes to policies as needed.
- Resolved customer issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Lead Custodian
Texas A&M University, College Station
08.2013 - 04.2021
- Supervised a team of 4 employees and provided training
- Completed and submitted end-of-shift reports and kept facilities in clean and orderly condition
- Managed time and priorities to ensure duties were completed within established timelines
- Adhered to prescribed cleaning and security techniques and practices
- Acted in a polite and professional manner when approached by clients to answer questions
- Performed routine maintenance to custodial equipment and supplies.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL05.2021
Skills
- Identify and define a problem, generate solutions, and determine appropriate strategies
- Microsoft Office Applications – Word, Excel, and PowerPoint Typing Speed: 35 WPM
- Call center operations
- Information security
- Appointment scheduling
- Promotional support
- Administrative support
- Creative problem solving
- Active listening
- Multitasking and organization
- High-energy attitude
- Shipping and receiving
- Quality control
- System implementation
Affiliations
- Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Attention to detail needed to review and correct errors and maintain high levels of accuracy. Follow policies, guidelines, and procedures to assure consistent quality and accustomed to handling confidential information.
- Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively.
- Attention to Detail: Consistently provide and collect accurate information.
- Trustworthy: Build trust and respect by consistently meeting and exceeding expectations.
Accomplishments
- Business Operations Practice Structure Leadership & Management Medical Administrative Procedures
- Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Insurance Verification
- CMS 1500 Processing Co-Payments UB-04 Insurance Billing Procedures Insurance Claim Cycle
- Medical Terminology Electronic Health Records (EHR) Electronic Medical Records (EMR)
- Health Records Management Medical Records Management Human Resource Management
- Organizational Improvements Interpersonal Professional Communications
Timeline
Lead Custodian
SSC Compass Group
02.2024 - Current
United States Postal Service
Rural Carrier Associate
11.2022 - 02.2024
Direct Support Professional
The Mentor Network
10.2021 - 11.2022
Cabin Keeper
Gilead House
06.2021 - 09.2021
Member Service Advocate
Concentrix | Call Center
04.2021 - 06.2021
Lead Custodian
Texas A&M University, College Station
08.2013 - 04.2021
Associate of Science - Healthcare Management
Ultimate Medical Academy
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