Leigh Ann Villesvik
Kent,WA
Summary
Proactive Customer Service Representative and Account Manager - Commercial Insurance with extensive experience resolving complaints, handling escalations, and enhancing customer satisfaction. Skilled in problem resolution, account management, and client relations, bringing a strong background in administrative support and professional telephone demeanor. Dedicated to maintaining high client retention and building strong relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Account Manager - Commercial Insurance
The Rabourn Company, Inc
07.2002 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Representative
Vic's Insurance Center
01.2002 - 06.2002
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Bellevue High School
Bellevue, WA06.1978
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Computer Proficiency
- Client Relations
- Administrative Support
- Account Management
- Office equipment proficiency
Additional Information
Assistant to Claims Manager - Filed Claims, Followed up on reported claims,
Issued all Insurance Certificates, one offs and renewals using TAM and CSR24.
Timeline
Account Manager - Commercial Insurance
The Rabourn Company, Inc
07.2002 - 08.2024
Customer Service Representative
Vic's Insurance Center
01.2002 - 06.2002
High School Diploma -
Bellevue High School
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