Job Search Status
Open to workDesired start date: Flexible
Open To Work
Leigh Ann Wood
St. Johnsville,NY
Work Preference
Summary
People-centered Risk and Operations professional with experience across risk analysis, asset protection, front-end leadership, and technical support. Known for building strong partnerships with AP, Operations, and IT teams to solve problems, support associates, and create safer, more efficient environments. Skilled in using tools like Agilence, SAP, and UKG to understand data, identify trends, and guide practical, team-friendly solutions. Recognized for clear communication, calm problem-solving, and a genuine commitment to helping people work better, smarter, and more confidently.
Overview
21
21
years of professional experience
Work History
Risk Management Analyst
Northeast Shared Services
Schenectady, NY
06.2023 - Current
- Lead theft and fraud investigations using Agilence and partner with AP Field Teams.
- Analyze transaction data to identify and resolve procedural loss issues.
- Manage case leads and provide detailed findings to key stakeholders.
- Develop strategic research plans to identify theft and loss trends.
- Maintain accurate daily data tracking for enterprise reporting.
- Strengthen analytics skills through ongoing Agilence and Excel training.
- Collaborate with Risk Analytics, FE Ops, RCE, and Risk Management teams.
Customer Service Team Lead / Front End Leadership
Price Chopper/Market 32
Multiple Locations
01.2011 - 06.2023
- Delivered high-quality customer service through coaching and supervision.
- Processed complex financial transactions including Western Union and utility payments.
- Oversaw Front End operations including checkout, Guest Services, and price accuracy.
- Executed AML compliance reviews and SAR drafting activities, leveraging thorough understanding of BSA regulations to identify risk, escalate concerns, and maintain full policy compliance.
- Managed payroll, shrink, WRAP, and financial controls.
- Trained new teammates on systems including e-WIC and G2POS.
- Collaborated with leaders across districts to maintain operational standards.
Help Desk Technician
Golub Corporation
Schenectady, NY
01.2005 - 01.2011
- Provided technical support for stores, warehouses, and office teams.
- Escalated complex issues to Level 2 support as needed.
- Trained new technicians and participated in major system upgrade projects.
- Managed repair/return processes for JTech paging systems.
- Completed supervisory duties and special assignments.
Education
Associate of Science - Human Services
Fulton-Montgomery Community College
Johnstown, NY12.2001
Skills
Exhibited high levels of motivation and adaptability to meet evolving challenges
Oversaw team operations to enhance productivity and foster collaboration
Implemented strong operational frameworks and sales initiatives to enhance market presence
Utilized SAP CGO, Agilence, and shrink-prevention tools to support inventory management and loss reduction efforts
Leveraged strong problem-solving skills to manage multiple tasks simultaneously and enhance operational efficiency
Cultivated strong interpersonal relationships to enhance team dynamics and project outcomes
Timeline
Risk Management Analyst
Northeast Shared Services
06.2023 - Current
Customer Service Team Lead / Front End Leadership
Price Chopper/Market 32
01.2011 - 06.2023
Help Desk Technician
Golub Corporation
01.2005 - 01.2011
Associate of Science - Human Services
Fulton-Montgomery Community College