Leigh Anna Fluet
Manager
Statesboro,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Wiregrass Junction, Inc.
Metter, GA
05.2017 - Current
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Completed point of sale opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cage Cashier
Choctaw Casino
Stringtown, OK
07.2014 - 02.2015
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Secured casino funds not in use after balancing cash drawer.
- Quickly and accurately counted drawers at start and end of each shift.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Verified and processed authorization forms for transactions.
- Counted cash, prepared deposits and balanced accounts.
- Offered information about operations and procedures to help with questions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Developed and maintained courteous and effective working relationships.
Dedicated Fleet Manager
Marten Transport
Mondovi, WI
12.2013 - 05.2014
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Informed roadside service department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored flow of paperwork and directed information to appropriate departments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Branch Manager
World Acceptance Corporation
Atoka, OK
09.2012 - 12.2013
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of client information.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
Education
Early Childhood Education
Georgia Southern University
Statesboro, GAGeneral Studies
East Georgia State College
Swainsboro, GASkills
Policies and procedures
Staff Management
Strategic planning
Coaching and mentoring
Job inspections
Sales and marketing
Verbal and written communication
Operations management
Certification
ServSafe Food Protection Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
ServSafe Food Protection Manager
10-2022
Manager
Wiregrass Junction, Inc.
05.2017 - Current
Cage Cashier
Choctaw Casino
07.2014 - 02.2015
Dedicated Fleet Manager
Marten Transport
12.2013 - 05.2014
Branch Manager
World Acceptance Corporation
09.2012 - 12.2013
Early Childhood Education
Georgia Southern University
General Studies
East Georgia State College