Leighanne Davis
Midlothian,VA
Summary
Compassionate and dedicated professional with experience at L&R of Chesterfield, skilled in client support and behavior redirection. Proven ability to enhance patient experiences and maintain safety. Strong time management and first aid skills contribute to effective service delivery and client satisfaction. Committed to fostering positive outcomes in challenging situations.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
L&R of Chesterfield
02.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported Clients with taking medications independently and checking behind them for any errors.
Customer Service Cashier
Wawa
06.2020 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Phlebotomist
CSL Plasma
01.2022 - 04.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and plastic Jars.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Retention Specialist
AAA Renewal
01.2015 - 04.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Education
Diploma Awarded - Medical Assistant And Phlebotomy
CHI Institute
Philadelphia, PA05-2009
High School Diploma -
George Washington High School
Philadelphia, PA06-2007
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
L&R of Chesterfield
02.2025 - Current
Phlebotomist
CSL Plasma
01.2022 - 04.2023
Customer Service Cashier
Wawa
06.2020 - 10.2024
Retention Specialist
AAA Renewal
01.2015 - 04.2019
Diploma Awarded - Medical Assistant And Phlebotomy
CHI Institute
High School Diploma -
George Washington High School
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