Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leighanne Dodd

Woodbury

Summary

Dynamic and results-driven professional with a proven track record at Chicken Salad Chick, excelling in employee training and customer satisfaction. Leveraging patience and empathy, I foster a culture of continuous improvement while enhancing cash handling accuracy. Committed to maintaining workplace safety and cleanliness, I consistently deliver exceptional service and build strong client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier Trainer

Chicken Salad Chick
08.2024 - Current
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Improved customer satisfaction by providing timely and accurate information on products and services.

Catering Team Member

Chick-fil-A
11.2023 - 07.2024
  • Contributed to the growth of the catering business through effective networking and building strong relationships with clients.
  • Demonstrated flexibility by adapting quickly to last-minute changes or requests from clients during catered events.
  • Increased repeat business through exceptional customer service and attention to detail during events.
  • Maintained a clean and organized work environment, adhering to strict sanitation guidelines and regulations.
  • Efficiently resolved any client concerns or issues, promoting a positive experience for ongoing business relations.
  • Supported catering team members in setting up event spaces for seamless execution of functions.
  • Handled multiple tasks simultaneously, ensuring timely completion of duties while maintaining high-quality standards.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant

Woodbury Insurance Agency
04.2022 - 12.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted clients with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Learned new materials, processes, and programs quickly.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Maintained accurate inventory of archived files, facilitating quick retrieval when needed.
  • Ensured sensitive information remained secure by implementing strict confidentiality protocols when handling documents.
  • Reduced misplaced or lost documents through meticulous tracking and organization methods.

Education

Motlow State Community College

Bachelor of Science - Nursing

Middle Tennessee State University
Murfreesboro, TN
05-2027

High School Diploma -

Cannon County High School
Woodbury, TN
05-2023

Skills

  • Patience and empathy
  • Workplace safety
  • Cleanliness maintenance
  • Employee motivation

Certification

  • First Aid/BLS/CPR Certified (AHA)
  • NA - Nursing Assistant (Not Certified)

Languages

English
Native or Bilingual

Timeline

Cashier Trainer

Chicken Salad Chick
08.2024 - Current

Catering Team Member

Chick-fil-A
11.2023 - 07.2024

Assistant

Woodbury Insurance Agency
04.2022 - 12.2022

Motlow State Community College

Bachelor of Science - Nursing

Middle Tennessee State University

High School Diploma -

Cannon County High School

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