Leigh Anne Hopkins
Jacksonville,FL
Summary
Results-driven manager with a strong focus on customer service, team leadership, and operational efficiency. Proven ability to analyze feedback and streamline processes, driving improved service quality and employee engagement.
Overview
13
13
years of professional experience
Work History
Manager
The UPS Store Inc.
Ponte Vedra Beach, FL
03.2016 - 10.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
First Coast Energy
Ponte Vedra Beach, FL
03.2014 - 03.2016
- Assisted customers with product selection and inquiries to enhance satisfaction and drive sales.
- Managed inventory levels to ensure product availability and accurate stock representation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new staff in sales techniques, customer service standards, and operational procedures.
Assistant Manager
Dollar Tree Stores
Ponte Vedra Beach, FL
03.2013 - 04.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Trained and mentored staff to enhance performance and customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
St Petersburg High
St. Petersburg, FL01-2001
Skills
Customer service
Team leadership
Time management
Decision-making
Timeline
Manager
The UPS Store Inc.
03.2016 - 10.2025
Sales Associate
First Coast Energy
03.2014 - 03.2016
Assistant Manager
Dollar Tree Stores
03.2013 - 04.2014
High School Diploma -
St Petersburg High