Leighna Silva
Roma,TX
Summary
Compassionate caregiver and tutor with expertise in educational program planning and active listening. Committed to fostering positive environments and determined to help in whatever manner necessary with resilience and humility.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Confimax Insurance & Tax Services LLC
Tomball, TX
06.2024 - 07.2025
- Assisted clients with insurance inquiries and policy information.
- Responded to customer inquiries via phone, providing detailed information about services.
- Facilitated customer interactions by effectively overcoming language barriers.
- Resolved customer issues in high-pressure situations, ensuring customer satisfaction.
- Guided customers in selecting budget-friendly insurance options.
Child Caregiver
Grappling Zone
Pearland, Texas
07.2023 - 09.2023
- Supervised children in daily activities and ensured a safe environment.
- Assisted in planning and implementing engaging educational programs for children.
- Resolved challenges faced by children, fostering a supportive and nurturing environment.
- Developed engaging games to entertain and educate children.
Student Tutor
Roma ISD
Roma, Texas
05.2022 - 07.2022
- Provided constructive feedback on assignments to support student improvement.
- Assisted students during summer school to enhance their understanding of course material.
- Enhanced students' learning and communication skills through personalized tutoring sessions.
Education
High School Diploma -
Roma High School
Roma, TX05-2022
Some College (No Degree) - Bachelors of Science, Mathematics Education
Western Governors University
Salt Lake City, UTSkills
- Insurance policy knowledge
- Customer relationship management
- Conflict resolution
- Educational program planning
- Budget-friendly guidance
- Communication skills
- Active listening
- Problem solving
- Team collaboration
- Multilingual support
- Decision-making
- Determined
- Resilient
- Creative problem solving
Affiliations
- Violinist
- Youth Pastor
- Gym enthusiast
- College Student
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Licensed minister
References
References available upon request.
Timeline
Customer Service Representative
Confimax Insurance & Tax Services LLC
06.2024 - 07.2025
Child Caregiver
Grappling Zone
07.2023 - 09.2023
Student Tutor
Roma ISD
05.2022 - 07.2022
High School Diploma -
Roma High School
Some College (No Degree) - Bachelors of Science, Mathematics Education
Western Governors University
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