Summary
Overview
Work History
Skills
Additional Information
Timeline
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Leighsa Copetillo

Leighsa Copetillo

Townsend,DE

Summary

Accomplished Branch Manager VP at JP Morgan Chase, adept in relationship building and market research, significantly enhanced customer satisfaction and branch revenue through strategic planning and process improvement. Demonstrated expertise in MS Office and team leadership, exceeding performance targets by fostering a results-driven environment.

Overview

18
18
years of professional experience

Work History

Branch Manager VP

JP Morgan Chase
09.2018 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Boosted branch revenue to Performance Level 1 in 2023 by strategically analyzing market trends and aligning financial products to customer needs.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Supported Market Director with special projects and additional job duties.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership and One Chase team on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Business Banking Center Branch Manager

PNC Bank
02.2007 - 09.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. Leading Business Banking Center branch in Delaware.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership and Eco System partners on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within local community.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Supported Regional and Market Directors with special projects and additional job duties.

Skills

  • Excellent time management skills
  • Relationship building and management
  • Verbal/written communication
  • Decision-Making
  • Process Improvement
  • Proficient in MS Office
  • Market Research
  • Planning and coordination
  • Prioritizing and Planning
  • Critical Thinking
  • Team Building Leadership

Additional Information

Chase Bank

2024- BRG- Women On The Move, Circle Lead

2023- Performance Level 1, New Build Branch Middletown, DE

2022-2023 Market Talent Acquisition Lead

2022-Champion of Chase Award

2018-2023 Branch Manager New Hire Mentor

2021-2022 Regional Leadership Council

2018-2022 Wilmington Branch Training Site Lead for DE Valley

2018-2023-Women on the Move and Adelante


Timeline

Branch Manager VP

JP Morgan Chase
09.2018 - Current

Business Banking Center Branch Manager

PNC Bank
02.2007 - 09.2018

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Leighsa Copetillo