Leighsa Copetillo
Townsend,DE
Summary
Dynamic Branch Manager VP at JP Morgan Chase with a proven track record of achieving 95% customer experience ratings. Expert in relationship management and process improvement, I lead teams to success while driving strategic initiatives. Passionate about fostering client loyalty and enhancing service quality through effective coaching and collaboration.
Overview
18
18
years of professional experience
Work History
Branch Manager VP
JP Morgan Chase
09.2018 - Current
- Achieved 95% year-to-date customer experience and 100% business NPS through issue resolution, identifying needs, and making recommendations that help our customers achieve their financial goals.
- Conducted perfect operational branch reviews for 2024-2025, ensuring effective ratings for all prior years.
- Collaborated with senior leadership and One Chase team on strategic initiatives aligning objectives with corporate goals.
- Mentored and coached managers to foster behaviors that drive results and build successful teams.
- Drive banker effectiveness through daily coaching and observation of behaviors and activities.
Business Banking Center Branch Manager
PNC Bank
02.2007 - 09.2018
- Monitored branch performance against key performance indicators, while coaching for banker effectiveness.
- Collaborated with senior leadership and Eco System partners to align branch objectives with corporate strategies.
- Delivered exceptional customer service through prompt issue resolution to foster client satisfaction and loyalty.
- Branch Manager, Mentor, and Accel Program Mentor.
- Assisted Regional and Market Directors on special projects, contributing to overall operational success.
Skills
- Organizational skills
- Coaching effectiveness
- Client relationship management
- Communication proficiency
- Strategic decision making
- Process enhancement
- Microsoft Office expertise
- Market research analysis
- Project planning and coordination
- Analytical thinking
- Team leadership
More About Me
- 2025 Business Manager for Working Family Network of the Mid-Atlantic, Business Resource Group
- 2024-2025 Women on the Move- Circle Lead, Business Resource Group
- 2022-2024 Market Talent Acquisition Lead
- 2022 Champion of Chase Award
- 2018-2025 Branch Manager New Hire Mentor
- 2021-2022 Regional Leadership Council
- 2018-2022 Wilmington Training Site Lead
References
References available upon request.
Timeline
Branch Manager VP
JP Morgan Chase
09.2018 - Current
Business Banking Center Branch Manager
PNC Bank
02.2007 - 09.2018
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Cameron Maurer IICameron Maurer II
Regional Asset Protection Manager at Bass Pro ShopsRegional Asset Protection Manager at Bass Pro Shops