Roi K Moore

Developed the annual branch business plan for profitability and effectiveness in achieving the branch goals assigned. Set goals for the personal bankers and teller operations. Security and Annual Compliance Training. Team member in branch audit reviews. Complete commercial and consumer loan applications, and execute the loan origination process.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Produced sales by executing the complete sales cycle process, from prospecting, through negotiations, and close.
• Received 'The Top Mark Award' in 2018, 2019, 2020, and 2021 for a 500% increase in closed loans to goal.
• Educated customers on a variety of loan products and available credit options to promote valuable decision-making.

Branch Manager of Operations and Lending for a federal credit union. Staff administration and training.

• Consumer Lending Officer and Processor
• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.

• Managed onboarding processes for new accounts, ensuring compliance with company policies.
• Developed and maintained strong relationships with clients to enhance retention strategies.
• Oversaw transaction processing systems, ensuring accuracy and security of operations.