Overview
Work History
Education
Languages
Timeline
Generic

Lavdrim Smerqaku

Boston,MA

Overview

14
14
years of professional experience

Work History

Branch Manager VP

JPMorgan Chase
Boston, USA
07.2022 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as business and lending partners.

Branch Manager AVP

TD Bank
Boston, USA
01.2021 - 07.2022
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Coach staff to be able to meet and exceed quarterly goals
  • Recruit staff members and oversee training programs
  • Help grow and develop a sales environment within the branch through teaching, coaching and evaluating bankers
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Increased efficiency and drove branch revenue by optimizing daily operations
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Networked within communities to identify and capitalize on business opportunities

ESL Instructor (Part-Time)

Chelsea Public Schools
Chelsea, USA
12.2019 - 08.2021
  • Improved student grammar and conversational skills through role play assignments
  • Tested, evaluated and counseled students regarding academic performance and goals
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening
  • Customized small group and individual classroom activities based on differentiated learning needs

Sales and Service Manager

Eagle Bank
Everett, USA
07.2020 - 12.2020
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Help grow and develop a sales environment within the branch through teaching, coaching and evaluating bankers
  • Oversee the smooth running of the branch, from open to close and deal regularly with customer and colleague issues

Relationship Banker

People's United Bank
Boston, USA
09.2019 - 07.2020
  • Assisted in the successful opening of De-Novo Branch
  • Helped create book of business for the branch
  • Worked with diverse team with different skills, aiding team in reaching sales goals
  • Work closely with manager in aiding creating weekly, monthly, and quarterly goals for branch to ensure in exceeding branch sales goals

Small Business Relationship Banker

Citizens Bank
Cambridge, USA
07.2017 - 08.2019
  • Assisted in the successful opening of De-Novo Branch
  • Worked closely and guided small businesses with their banking needs
  • Participated in many community events that aided to the growth and prosperity of the city
  • Held NMLS and input Home Equity Line of Credit applications/ mortgages regularly
  • Citizens of Excellence 2019 Award Winner (Placed in the top 3.5% of the company for sales and service.)

Assistant Front-End Manager

Market Basket
Revere, USA
09.2010 - 09.2016
  • Supervised 15-30 cashiers and sackers per day
  • Created new ways to train cashiers and baggers with language barriers
  • Responded to customers' inquiries to ensure customer satisfaction
  • Ensured store readiness for the following day

Education

MBA - Business Administration And Management

UMass Boston
Boston, MA

Bachelor of Science - Political Science

Salem State University
Salem, MA

Languages

  • English
  • Spanish
  • Albanian

Timeline

Branch Manager VP

JPMorgan Chase
07.2022 - Current

Branch Manager AVP

TD Bank
01.2021 - 07.2022

Sales and Service Manager

Eagle Bank
07.2020 - 12.2020

ESL Instructor (Part-Time)

Chelsea Public Schools
12.2019 - 08.2021

Relationship Banker

People's United Bank
09.2019 - 07.2020

Small Business Relationship Banker

Citizens Bank
07.2017 - 08.2019

Assistant Front-End Manager

Market Basket
09.2010 - 09.2016

MBA - Business Administration And Management

UMass Boston

Bachelor of Science - Political Science

Salem State University

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Lavdrim Smerqaku