Lavdrim Smerqaku
Boston,MA
Overview
14
14
years of professional experience
Work History
Branch Manager VP
JPMorgan Chase
Boston, USA
07.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as business and lending partners.
Branch Manager AVP
TD Bank
Boston, USA
01.2021 - 07.2022
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Coach staff to be able to meet and exceed quarterly goals
- Recruit staff members and oversee training programs
- Help grow and develop a sales environment within the branch through teaching, coaching and evaluating bankers
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Networked within communities to identify and capitalize on business opportunities
ESL Instructor (Part-Time)
Chelsea Public Schools
Chelsea, USA
12.2019 - 08.2021
- Improved student grammar and conversational skills through role play assignments
- Tested, evaluated and counseled students regarding academic performance and goals
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening
- Customized small group and individual classroom activities based on differentiated learning needs
Sales and Service Manager
Eagle Bank
Everett, USA
07.2020 - 12.2020
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Help grow and develop a sales environment within the branch through teaching, coaching and evaluating bankers
- Oversee the smooth running of the branch, from open to close and deal regularly with customer and colleague issues
Relationship Banker
People's United Bank
Boston, USA
09.2019 - 07.2020
- Assisted in the successful opening of De-Novo Branch
- Helped create book of business for the branch
- Worked with diverse team with different skills, aiding team in reaching sales goals
- Work closely with manager in aiding creating weekly, monthly, and quarterly goals for branch to ensure in exceeding branch sales goals
Small Business Relationship Banker
Citizens Bank
Cambridge, USA
07.2017 - 08.2019
- Assisted in the successful opening of De-Novo Branch
- Worked closely and guided small businesses with their banking needs
- Participated in many community events that aided to the growth and prosperity of the city
- Held NMLS and input Home Equity Line of Credit applications/ mortgages regularly
- Citizens of Excellence 2019 Award Winner (Placed in the top 3.5% of the company for sales and service.)
Assistant Front-End Manager
Market Basket
Revere, USA
09.2010 - 09.2016
- Supervised 15-30 cashiers and sackers per day
- Created new ways to train cashiers and baggers with language barriers
- Responded to customers' inquiries to ensure customer satisfaction
- Ensured store readiness for the following day
Education
MBA - Business Administration And Management
UMass Boston
Boston, MABachelor of Science - Political Science
Salem State University
Salem, MALanguages
- English
- Spanish
- Albanian
Timeline
Branch Manager VP
JPMorgan Chase
07.2022 - Current
Branch Manager AVP
TD Bank
01.2021 - 07.2022
Sales and Service Manager
Eagle Bank
07.2020 - 12.2020
ESL Instructor (Part-Time)
Chelsea Public Schools
12.2019 - 08.2021
Relationship Banker
People's United Bank
09.2019 - 07.2020
Small Business Relationship Banker
Citizens Bank
07.2017 - 08.2019
Assistant Front-End Manager
Market Basket
09.2010 - 09.2016
MBA - Business Administration And Management
UMass Boston
Bachelor of Science - Political Science
Salem State University