Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leighton Moss

Yakima

Summary

Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in data entry, attention to detail, office administration and human resource practices.

Overview

12
12
years of professional experience

Work History

Client Relationship Consultant

Banner Bank
Yakima, WA
09.2024 - Current
  • Developed personalized banking solutions to meet client financial goals and enhance customer satisfaction.
  • Evaluated client needs and recommended appropriate banking products to drive revenue growth.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Placed 5th in the top 10 list of employee's who opened the most accounts bank-wide for 4months in a row.

Leave of Absence Coordinator

WaFd Bank
Seattle, WA
12.2021 - 03.2024
  • Coordinated leave of absence processes, ensuring compliance with company policies and federal regulations.
  • Served as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
  • Conducted thorough investigations into suspected cases of FMLA abuse or fraud, protecting company resources from misuse while upholding the rights of legitimate claimants.
  • Maintained up-to-date knowledge on changes to state and federal leave regulations, proactively updating company policies in response to shifting legal requirements.
  • Selected by my manager to be the first employee to input leave cases into Absencesoft software to rule out any issues or discrepancies, before it was selected to be used company wide.

NP Liaison

Mindful Therapy Group
Mountlake Terrace, WA
10.2020 - 11.2021
  • Coordinated patient appointments and managed scheduling conflicts using electronic health record systems.
  • Streamlined communication between patients, healthcare providers, and insurance companies to enhance patient experience. Example: Medication prior authorizations calling insurance agencies or uploading through CoverMyMeds.
  • Implemented follow-up protocols to increase patient attendance rates and minimize cancellations in scheduled appointments.
  • ARNP outreach: I had one of the largest case loads of 25 nurse practitioners assigned to me for my ability to manage high call volumes while still maintaining exceptional accuracy in appointment scheduling for each provider.

Human Resources Specialist

Compass Health
Everett, WA
11.2019 - 08.2020
  • Developed and implemented recruitment strategies to attract top talent for diverse positions.
  • Streamlined onboarding processes, enhancing new hire integration and engagement.
  • Managed employee relations, addressing concerns and fostering positive workplace culture.
  • Analyzed employee performance metrics to identify areas for improvement and development.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
  • Personally chosen to assist the CHRO directly with time sensitive tasks, data retrieving and special projects such as building an employee store onsite & online for employee engagement and morale.

HR/Wow Assistant

1st Security Bank
Mountlake Terrace, WA
08.2017 - 09.2019
  • Assisted in onboarding processes, ensuring new hires received necessary training and resources.
  • Maintained employee records using HRIS software to ensure data accuracy and compliance.
  • Supported payroll processing by collecting timesheets and verifying employee hours worked.
  • Organized employee engagement activities, enhancing team morale and workplace culture.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized the largest new hire orientation that our HQ office has ever held, of 22 new hires.

Brand Representative

Sherwin-Williams Paint Store
Lake Stevens, WA
07.2016 - 08.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate cash handling and balance at end of shifts.
  • Completed floorsets, filled floor, and rang up customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Tint / Dispense Paint Products.
  • Unloaded freight trucks upon arrival.

Escrow Support Assistant

First American Title Insurance Co
Everett, WA
03.2015 - 02.2016
  • Managed escrow accounts, ensuring accurate recording and distribution of funds.
  • Coordinated with title companies to verify property titles and resolve discrepancies.
  • Managed escrow documentation and ensured compliance with regulations and deadlines.
  • Reviewed and verified title commitments and closing statements for accuracy.
  • Disburse Checks on Final Utility Invoices
  • Prepare Lenders and Customers Outgoing Wires / Wire Approval
  • Disburse Checks to Customers on Closed Residential Real Estate Transactions

Brand Representative

TJ Maxx
Everett, WA
09.2014 - 04.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced end-of-shift reports.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.

Student Ambassador

Everett Community College
Everett, WA
02.2014 - 06.2014
  • Facilitated campus tours for prospective students, enhancing their understanding of college offerings.
  • Collaborated with faculty to organize events promoting student engagement and community involvement.
  • Developed informational materials highlighting resources available to students, improving accessibility and awareness.
  • Engaged with diverse student populations to gather feedback on college services, driving continuous improvement efforts.
  • Worked in the student store
  • Nominated for the student ambassador/leadership award

Education

Human Resources Management Certificate - Human Resources Management

Everett Community College
Everett, WA
06-2017

High School Diploma -

Lake Stevens Highschool
Lake Stevens, WA
06-2014

Skills

  • Software knowledge: Microsoft Office such as: Excel, Word, PowerPoint, Outlook Also, Slack, Teams, ADP, HRIS, AbsenceSoft, nCino, Paycom
  • Compliance: FMLA, OFCCP, FLSA
  • Typing speed: 70-80 WPM
  • Employee Recruitment & Retention Strategies
  • Time management
  • Benefits administration
  • Data analysis
  • Administrative skills
  • Conflict management
  • Onboarding coordination
  • Employee data record keeping

Timeline

Client Relationship Consultant

Banner Bank
09.2024 - Current

Leave of Absence Coordinator

WaFd Bank
12.2021 - 03.2024

NP Liaison

Mindful Therapy Group
10.2020 - 11.2021

Human Resources Specialist

Compass Health
11.2019 - 08.2020

HR/Wow Assistant

1st Security Bank
08.2017 - 09.2019

Brand Representative

Sherwin-Williams Paint Store
07.2016 - 08.2017

Escrow Support Assistant

First American Title Insurance Co
03.2015 - 02.2016

Brand Representative

TJ Maxx
09.2014 - 04.2015

Student Ambassador

Everett Community College
02.2014 - 06.2014

Human Resources Management Certificate - Human Resources Management

Everett Community College

High School Diploma -

Lake Stevens Highschool