Leihulu Iwiula
Seattle,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Base Camp Manager (Marymoor Concert VIP)
Seattle Event Solutions
Redmond, WA
05.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Inspected equipment, buildings and sites and reported maintenance issues.
- Developed and maintained relationships with key stakeholders, including sponsors, partners, and suppliers.
- Resolved any issues or complaints arising during or after the event in a professional manner.
- Coordinated and allocated equipment, supplies and staff for events.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Bartender
Showbox Sodo
Seattle, WA
04.2017 - Current
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Adhered to state regulations regarding serving alcohol responsibly.
Educator/Retreat Director
O'Kalama Foundation
Seattle, WA
06.2008 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Negotiated contracts with hotels or resorts for lodging accommodations for attendees.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Planned and organized retreats for up to 50 people, including selecting venues, arranging transportation, and coordinating activities.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored group dynamics throughout the events in order to ensure everyone was engaged and having a positive experience.
Restaurant Bar Owner/Operations Manager
The Capitol Club
Seattle, WA
12.2007 - 09.2025
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with bartenders to discuss performance goals and objectives.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Ensured all alcoholic beverages were served according to legal guidelines.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Performed cash handling duties including deposits into bank accounts.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
Education
Bachelor of Arts - Communications/Comparative Literature
University of Washington
Seattle, WA09-2005
Skills
- Training Facilitation
- Financial Oversight
- Effective Team Communication
- Team Skill Enhancement
Timeline
Base Camp Manager (Marymoor Concert VIP)
Seattle Event Solutions
05.2023 - Current
Bartender
Showbox Sodo
04.2017 - Current
Educator/Retreat Director
O'Kalama Foundation
06.2008 - Current
Restaurant Bar Owner/Operations Manager
The Capitol Club
12.2007 - 09.2025
Bachelor of Arts - Communications/Comparative Literature
University of Washington
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