Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic

Leila Cruz

Jacksonville

Summary

With over 5 years of experience in office support and operations roles, I am an accomplished Operations Analyst. Expertise in effectively utilizing software systems such as Citrix, Oracle, and SAP. Proven track record of managing and maintaining accurate records, processing and preparing shipping documents. Strong administrative skills, experience in filing, inventory management, and providing exceptional customer service. Actively seeking a hybrid remote or fully remote position as an Operations Analyst.

Overview

16
16
years of professional experience

Work History

Scale Operator

Jacksonville Metal Recycling
01.2025 - Current
  • Calculated weights of trucks entering and exiting.
  • Processed payment stubs for distribution to customers.
  • Conducted weigh-ins for semi-truck drivers entering and leaving premises.
  • Created necessary logistics paperwork for drivers.
  • Processed and duplicated transaction documents for payment distribution.

Office Support Associate

JEA
06.2022 - 08.2023
  • Connect/Disconnect customer electric and email Dispatch to send work out to the field when necessary
  • Call customers when necessary with company cellphone
  • Use Citrix, Oracle, Pradmacad, And other Jea systems to turn people's electric on/off
  • Remove electric meters from the system when necessary
  • Daily emails with Microsoft Outlook
  • Update Excel Spreadsheets for Daily leave/call outs and overtime when needed
  • Use oracle to submit my timesheet
  • Use oracle to prepare expense reports and submit credit card payments to accounts payable

Operations Analyst

Gerdau/ Commercial Metals Corp
07.2018 - 06.2022
  • Verified the details on employee time cards to facilitate management.
  • Authorized payroll by verifying and approving submitted Time Cards.
  • Update Rolling Mill Pre Use Inspections, Take Ten Safety Tags, Safety Observations, Find It Fix Its Spreadsheets Daily
  • Finalized production orders for rebar, wire, and DBIC utilizing Q-Mos and SAP.
  • Check Orders for Errors, compare to make sure Orders are not missing Bundles, Tags, or Heats and process accordingly
  • Addressed and corrected SAP issues to uphold financial integrity of orders.
  • Coordinated yearly scheduling of crane physicals for employees.
  • Coordinated procurement of safety boots for employees.
  • Managed sensitive documentation processing to support the operational needs of Rolling Mill team.
  • Managed procurement processes to ensure timely acquisition of resources while maintaining cost efficiency.

Scrap scale operator

Gerdau/ Commercial Metals Corp
10.2017 - 07.2018
  • Approved employee time cards for payroll.
  • Ensured accurate weight logging of incoming and outgoing scrap trucks.
  • Facilitated accounting processes by recording and providing weight data to bill slag companies.
  • Maintained spreadsheets supporting Mills Services Department operations.
  • Optimized backflush operations to ensure accurate tracking of incoming stock.

Shipping and Receiving Clerk

Sam's Club
09.2008 - 02.2017
  • Prepared and finalized shipping documentation, such as bills of lading, invoices, and customs declarations.
  • Examined shipment contents to ensure accuracy against packing slips and purchase orders.
  • Utilized inventory management software to track and monitor incoming and outgoing shipments
  • Collaborated with warehouse team to ensure timely picking, packing, and shipping of customer orders
  • Coordinated with carriers to schedule pickups and deliveries based on customer requirements
  • Maintained organized filing system for shipping records, ensuring easy retrieval when needed
  • Performed regular inventory counts to reconcile physical stock levels with system records
  • Inspected packages for damage or discrepancies before accepting them from carriers
  • Resolved shipment issues such as incorrect addresses or missing items in a prompt and efficient manner

Education

High school diploma -

Nathan B. Forrest High School
Jacksonville, FL
06.2002

Skills

  • Microsoft 365
  • Office Administration
  • Citrix
  • SAP
  • Oracle
  • Data entry
  • Document management
  • Operational efficiency
  • Data analysis

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Additional Information

References


  • Brian Herrick- 904-479-1691
  • Monique Carter- 904-416-9602
  • David Kaiser- 904-914-1989

Timeline

Scale Operator

Jacksonville Metal Recycling
01.2025 - Current

Office Support Associate

JEA
06.2022 - 08.2023

Operations Analyst

Gerdau/ Commercial Metals Corp
07.2018 - 06.2022

Scrap scale operator

Gerdau/ Commercial Metals Corp
10.2017 - 07.2018

Shipping and Receiving Clerk

Sam's Club
09.2008 - 02.2017

High school diploma -

Nathan B. Forrest High School

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Leila Cruz