Summary
Overview
Work History
Education
Timeline
Generic

Leila Cruz

Glenolden,PA

Summary

Driven Front End Supervisor with a proven track record at Ross Dress For Less and Burlington enhancing customer satisfaction and streamlining checkout processes. Excelled in staff supervision and workflow management, significantly improving cashier performance. Skilled in customer service and cash register operation, adept at fostering repeat business and ensuring efficient financial transactions. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 9 years of experience to dynamic new position.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Burlington
10.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Researched and corrected customer concerns to promote company loyalty.

Front End Supervisor

Ross Dress For Less
06.2020 - 06.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.

Sales Associate

Burlington
12.2016 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.


Education

Inter American University of Puerto Rico Ponce

Associate of Science - Nursing

EDIC College
08.1995

Timeline

Customer Service Supervisor

Burlington
10.2024 - Current

Front End Supervisor

Ross Dress For Less
06.2020 - 06.2024

Sales Associate

Burlington
12.2016 - 06.2019

Inter American University of Puerto Rico Ponce

Associate of Science - Nursing

EDIC College

Similar Profiles

CREATE PROFILE
Leila Cruz