LEILA ESQUIVEL
San Jose,CA
Summary
Flexible hard worker and reliable ready to learn and contribute to team success. Highly organized, proactive and punctual with team-oriented mentality. Detail-oriented Receiving Supervisor assigning team members responsibilities with performing intake, transportation and storage of materials. Excellent industry acumen creating vendor relations to accuracy of receiving department. Superior problem solving, decision making, planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Receiving Supervisor
Home Depot
Cupertino, CA
10.2020 - Current
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Prepared and processed shipping documents and routed materials and bills of lading.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Examined freight to determine loading sequences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Managed department priorities and provided leadership for on-time delivery production
- Managed and supervised daily activities of 4 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
- Supervised equipment upgrades and modifications.
- Lubricated parts and performed minor maintenance to improve machine function.
Keyholder Supervisor
Home Depot
San Jose, CA
11.2019 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored 17 staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Developed position rotation to support continuous improvement and operator development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
Department Sales Floor Supervisor
Home Depot
San Jose, CA
10.2019 - 08.2020
- Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.
- Managed team execution of key initiatives to maintain operational excellence within department.
- Supported audit compliance to enforce department and stockroom controls.
- Communicated with merchant and vendor partners to coordinate merchandise returns and damaged products.
- Analyzed internal and external customer behaviors, trends and preferences to create promotional programs.
- Directed and supervised staff performance.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Shift Manager
ALDI
Miami, FL
12.2017 - 06.2018
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 10 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Restaurant Cashier
Los Perros Aqui
Miami, FL
03.2015 - 02.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Counted and balanced cashier drawers.
Sandwich Artist
Subway
Miami, FL
02.2015 - 03.2015
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Completed opening, closing and shift change tasks by following company guidelines.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Verified orders and bagged items for easy transport.
- Trained sandwich artists to apply attention to detail and commitment to quality.
Supermarket Cashier
Winn Dixie
Miami, FL
10.2014 - 02.2015
- Managed cash register operations using POS system and processed sales and returns.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Offered product samples to help customers discover new items.
- Moved merchandise to departments using hand trucks.
- Notified supervisor of spills for quick clean-up and remediation.
Education
Bachelor of Biology - Bachelor
University of La Havana
Cuba06.2014
Associate of Science -
De Anza College
Cupertino, CASkills
- Training and development
- Safety and compliance
- Logistics oversight
- Database documentation
- Planning production
- Multitasking
- Work ethic
- Time management
- Working collaboratively
- Package preparation
- Microsoft Office
- Equipment operations
- Forklift Driver
- Supply chain and inventory management
- Certified Pallet Jack Operator
- Incidents management
- Workforce training
- PG&L reports
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receiving Supervisor
Home Depot
10.2020 - Current
Keyholder Supervisor
Home Depot
11.2019 - Current
Department Sales Floor Supervisor
Home Depot
10.2019 - 08.2020
Shift Manager
ALDI
12.2017 - 06.2018
Restaurant Cashier
Los Perros Aqui
03.2015 - 02.2016
Sandwich Artist
Subway
02.2015 - 03.2015
Supermarket Cashier
Winn Dixie
10.2014 - 02.2015
Bachelor of Biology - Bachelor
University of La Havana
Associate of Science -
De Anza College
References
- Tom Nguyen (SM)
Tom_T_Nguyen@homedepot.com
(510)207-9204
Store#1017
- Scott Kubiak (DM)
Scott_A_Kubiak@homedepot.com
(650)863-2891
District 50
- Moshe Kallani (DSM)
Moshe_D_Kalaani@homedepot.com
(831)247-9220
- Melissa Werle (OAM)
Melissa_A_Werle@homedepot.com
(408)666-1795
Store#1085