Leila Jacob
Atlanta,GA
Summary
Experienced Solution Engineer with proven track record in managing customer experiences and enhancing service delivery. Adept at implementing strategic initiatives that improve client satisfaction and retention. Demonstrated ability to lead cross-functional teams and optimize operational processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Demo Experience Manager
OneTrust
07.2024 - Current
- Own the full demo experience that introduces prospects and customers to OneTrust’s platform. Ensure every interaction—from trade shows to customer meetings—delivers a polished, compelling, and accurate product story.
- Maintain and evolve the demo environment, including feature sets, sample data, and technical infrastructure.
- Create high-impact demo assets such as videos, tours, scripts, and presentations.
- Deliver training and enablement programs to elevate Sales Engineering demo quality and consistency.
Senior Solution Engineer
OneTrust
12.2019 - 07.2024
- 6 years of experience in the OneTrust solution set with an impacted revenue of $7.5 million and over 200 opportunities won.
- Proven track record of adapting and thriving across new markets, products, and teams.
Solution Engineer
Izenda
10.2018 - 12.2019
- Implemented technical solutions for customers’ software integrations pre and post sales.
- Presented technical concepts and platform functionality to prospects and customers.
- Communicated customer needs internally to drive platform innovation.
Education
Bachelor of Arts - Computer Science
Thomas A. Edison State College
Trenton, NJ01.2015
Skills
- Demo experience management
- Regulatory compliance understanding
- Product storytelling
- Information privacy certification (FIP)
- Content strategy
- Customer training programs
Certification
- Fellow of Information Privacy (FIP) — IAPP
- Certified Information Privacy Professional/Europe (CIPP/E) — IAPP
- Certified Information Privacy Manager (CIPM) — IAPP
Timeline
Demo Experience Manager
OneTrust
07.2024 - Current
Senior Solution Engineer
OneTrust
12.2019 - 07.2024
Solution Engineer
Izenda
10.2018 - 12.2019
Bachelor of Arts - Computer Science
Thomas A. Edison State College