Leila Lewis
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Children's National Hospital
01.2021 - Current
- Primary responsibilities include delivering supplies, engaging in play opportunities with patients, holding babies, and other tasks that contribute to the comfort and care of patients and families
Customer Service Representative
JBAB Child Care
01.2020 - 05.2021
- Provide developmentally appropriate activities that promote children's overall social, emotional, physical, and intellectual growth for them to reach child development milestones and school readiness abilities
Customer Service Representative
St. Coletta Greater Washington
06.2019 - 01.2020
- Aids teachers in classroom organization and management
- Assisting students with daily duties, creating personalized lesson plans, overseeing students, and tracking their progress
- Communicated with parents about daily classroom procedures, expectations, policies, and occurrences that had been recorded on the site
Administrative Assistant
Maryland Children Health Center
01.2019 - 06.2019
- Maintaining patient data, preparing patients and rooms for examination, aiding physicians with exams, and performing front-desk activities are among the administrative and clinical responsibilities
Education
Business Administration
Wesley College
Dover, DelawareSkills
- Medical coding
- Health Insurance
- Customer relations
- Data Entry
- Complaint resolution
Certification
- CPR (A.H.A)
- First Aid (N.S.C)
- HIPPA
Timeline
Customer Service Representative
Children's National Hospital
01.2021 - Current
Customer Service Representative
JBAB Child Care
01.2020 - 05.2021
Customer Service Representative
St. Coletta Greater Washington
06.2019 - 01.2020
Administrative Assistant
Maryland Children Health Center
01.2019 - 06.2019
Business Administration
Wesley College
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