Leila Manciel-Moore
Charlotte,NC
Summary
Committed Home Healthcare Aide offers 3 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Home Healthcare Aide
Midwest Private Duty INC
05.2021 - Current
- Collaborated with interdisciplinary healthcare teams to develop personalized care plans that met individual patient needs.
- Constructed cognitively stimulating activities.
- Educated family members on proper caregiving techniques, enabling them to confidently provide support at home.
- Assisted patients with handling daily chores and errands by helping dress client, cleaning personal spaces, and cooking meals.
- Prevented falls and injuries by implementing safety measures within home environment based on individual risk assessments.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed individual care plans for clients based on specific needs.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
Fast Food Worker
Dunkin' Donuts
06.2021 - 12.2023
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Suggested complementary items to orders to boost sales.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Processed orders on POS system and accepted cash and charge payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Sales Associate
The Piractical Parrot
10.2021 - 11.2023
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Education
Central Piedmont Community College
Charlotte, NC12.2024
High School Diploma -
Charlotte Early Teaching College (CTEC)
Charlotte, NC05.2023
No Degree - Education
University North Carolina Charlotte
Charlotte, NC05.2023
Skills
- Register Preparation
- Workstation Setup and Breakdown
- Research Prowess
- Patient and Compassionate
- Organization and Planning Skills
- Client Evaluation and Needs Assessment
- Heavy Lifting
- Behavioral Management
Timeline
Sales Associate
The Piractical Parrot
10.2021 - 11.2023
Fast Food Worker
Dunkin' Donuts
06.2021 - 12.2023
Home Healthcare Aide
Midwest Private Duty INC
05.2021 - Current
Associate of Arts - Education
Central Piedmont Community College
High School Diploma -
Charlotte Early Teaching College (CTEC)
No Degree - Education
University North Carolina Charlotte