Leila Morales
Saint Cloud
Summary
Dynamic Customer Service Representative with experience at Bella Roma Pizzeria, adept at resolving conflicts and enhancing customer loyalty through active listening and problem resolution. Bilingual and skilled in critical thinking, I effectively managed high-pressure situations, ensuring satisfactory outcomes for both customers and the company.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/ Cashier
Bella Roma Pizzeria
04.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Harmony High School
Harmony, FL05-2025
Skills
- Active listening
- Critical thinking
- Friendly
- Bilingual
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Hobbies
- Pilates/ Physical Fitness
- Writing
- Baking
- Traveling
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volleyball
Timeline
Customer Service Representative/ Cashier
Bella Roma Pizzeria
04.2024 - 05.2025
High School Diploma
Harmony High School
Similar Profiles
Alejandro Morales RodriguezAlejandro Morales Rodriguez
Mesero at Pizza Bella RomaMesero at Pizza Bella Roma
Sarita TamangSarita Tamang
Pizza chef / chef de partie at Bella RomaPizza chef / chef de partie at Bella Roma
Savannah MorrisSavannah Morris
Cashier at Bella Roma PizzariaCashier at Bella Roma Pizzaria
Joseliz VillahermosaJoseliz Villahermosa
Laminator at Nautique Boat CompanyLaminator at Nautique Boat Company
Tesheiona PaytonTesheiona Payton
Production Team Leader at New Flyer of AmericaProduction Team Leader at New Flyer of America