Leila Ouedraogo
Boston,MA
Summary
dedicated and compassionate professional with experience in retail management and customer service. Proven ability to lead teams, ensure smooth operations during shifts, and provide direct support for individuals. Skilled in managing routines, overseeing safe transitions, and maintaining a positive and safe environment. Strong team player with the ability to handle high-pressure situations with calm and professionalism. Eager to bring leadership skills and a commitment to care to Lead Awake Overnight Residential Assistante.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Shift Leader
CVS
03.2023 - 10.2023
- Led morning operations by assigning tasks and ensuring team members adhered to protocols
- Ensured the completion of morning routines and the proper handling of store opening procedures
- Oversaw safety protocols and assisted in managing transitions for staff and customers during peak hours
- Maintained a clean and organized environment to enhance both customer and team experience
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
- Maintained a safe and clean store environment by enforcing hygiene protocols and conducting regular inspections.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
Retail Shift Leader
Dunkin' Donuts
03.2022 - 03.2023
- Directed morning shifts, ensuring tasks such as register operations, sandwich station management, and store cleanliness were completed
- Provided leadership during busy hours and maintained excellent customer service standards
- Ensured the team was prepared for the day by overseeing the setup of key areas and organizing tasks for efficiency
Commercial Agent
LTDS
01.2021 - 12.2021
- Assisted clients in completing sales transactions and ensuring a smooth customer experience
- Coordinated transportation and logistics to ensure timely deliveries and positive customer interactions
- Worked closely with clients to understand their needs and ensure they received personalized support
Education
Master of Science - International Business (Management)
Hult International Business School
Boston, MA05.2025
Bachelor of Business Administration (BBA) - Project Management
African Institute of Management
08.2021
Skills
- Project Management & Coordination
- Store operations
- Skill Development
- Customer engagement and customer Relations
- Leadership and Team collaboration
- Organization and Task Management
- Problem Solving and Decision Making
- Sales floor supervision
- Customer Assistance
Certification
- Leadership Communication for Maximum Impact: Storytelling
- International and Cross-Cultural Negotiation
- Excel
Timeline
Retail Shift Leader
CVS
03.2023 - 10.2023
Retail Shift Leader
Dunkin' Donuts
03.2022 - 03.2023
Commercial Agent
LTDS
01.2021 - 12.2021
Bachelor of Business Administration (BBA) - Project Management
African Institute of Management
Master of Science - International Business (Management)
Hult International Business School
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