Leila Smith
Brooklyn,NY
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success in whichever role or department assigned.
Overview
17
17
years of professional experience
Work History
Teller
Apple Bank
12.2019 - 12.2023
- Provided prompt, courteous, professional customer service to bank patrons in the performance of standard teller functions including accepting deposit, check cashing, dispensing savings withdrawals, issuing official checks, providing account balances, processing payroll checks and responding to diverse inquiries, as well as processing various transactions
- Balanced Drawer Daily
- Processed customer service requests via phone support
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Cross-sold Bank's products and services to appropriate personal/business banker
- Assisted in replenishing ATM, auditing vault and cash pickup for federal reserve.
Cashier
Whole Foods
05.2019 - 11.2019
- Responsible for handling money and managing the cash register throughout shift
- Received payments from customers by cash or credit cards
- Answered customers' questions, resolved various issues and special transactions such as returns, credits, exchanges, etc
- Organized stocked and rotated merchandise
- Bagged and cashed out customers merchandise in a pleasant and efficient manner.
Seasonal Sales Associate
Macy's
11.2008 - 11.2019
- Welcomed customers to sales floor and determined type and quality of merchandise desired
- Set up and changed displays of new and promotional merchandise
- Worked as cashier, processed cash and credit transactions
- Provided courteous, knowledgeable, and efficient customer assistance with location, selection and purchase of apparel merchandise and gifts during the Holiday season.
Cashier
Union Market
03.2013 - 08.2016
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges.
Teller
Bank of America
06.2007 - 01.2008
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Assisted clients with various questions and concerns related to their accounts and bank products
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Education
Bachelor of Arts in Business Administration -
Fordham University
New York, NY05.2005
Skills
- Efficient and Detail-Oriented
- Highly Organized
- Sales
- Email Support
- Exceptional customer service
- Goal-oriented focus
Timeline
Teller
Apple Bank
12.2019 - 12.2023
Cashier
Whole Foods
05.2019 - 11.2019
Cashier
Union Market
03.2013 - 08.2016
Seasonal Sales Associate
Macy's
11.2008 - 11.2019
Teller
Bank of America
06.2007 - 01.2008
Bachelor of Arts in Business Administration -
Fordham University