Summary
Overview
Work History
Education
Skills
Volunteer and Career Related Work
Timeline
Generic

Katrina Canlobo

Sacramento,CA

Summary

Health science major and aspiring radiologic technologist skilled in oral and written communication, customer relations, analytical problem-solving skills, and team building. Accomplished in providing unsurpassed support to demanding customers, employees, or patients. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Teller

AAFES Exchange
09.2021 - 05.2022
  • It is expected to be proficient in operating computer software such as Microsoft Teams and Excel
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Answered management inquiries regarding account balances, transaction histories, and variances
  • Handled various accounting transactions
  • Conducted regular proof work and followed up on variance and deposit corrections.
  • Stocked supplies for employees and personal teller station
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Assisted management's secretary in filing paperwork, handling customer phone inquiries, and managing logistics
  • Assisted over 30 employees per day

Customer Service Associate

AAFES Exchange
, CA
11.2019 - 09.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Standing for multiple hours
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Answered constant flow of over 20 customer calls daily with minimal wait times.
  • Assisted management's secretary in filing paperwork, handling customer phone inquiries, and managing logistics

Front Line Crew Member

Fire Wings
05.2019 - 11.2019
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
  • Cleaned kitchen area, counters, food preparation areas, and utensils.
  • Accurately operate cash register to process customer payments.
  • Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
  • Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted over 100 customers per day

Education

Bachelor of Science - Health Sciences

Sacramento State University
Sacramento, CA
05.2024

Associate of Arts - Pre-Nursing

Solano Community College
Fairfield, CA
05.2022

High School Diploma -

Armijo High School
Fairfield, CA
06.2019

Skills

  • Knowledge Of Office Equipment
  • Time Management
  • Cleanliness Standards
  • Medical terminology
  • Customer Service
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Computer Technology
  • Microsoft Office Suite
  • HIPPA Guidelines

Volunteer and Career Related Work

Northbay Nurse Volunteer

Assist ICU floor to ensure the supply room is fully stocked, refill crash carts, and file paperwork. Float on the mother/ baby floor providing water to patients.

Northbay Nurse Camp

Experienced hospital life through the lens of a nurse. Learned how to intubate, suture, resuscitate, and operate in stressful simulations with stimulation trauma patients.

Timeline

Teller

AAFES Exchange
09.2021 - 05.2022

Customer Service Associate

AAFES Exchange
11.2019 - 09.2021

Front Line Crew Member

Fire Wings
05.2019 - 11.2019

Bachelor of Science - Health Sciences

Sacramento State University

Associate of Arts - Pre-Nursing

Solano Community College

High School Diploma -

Armijo High School

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Katrina Canlobo