Cassandra Williams
Ewing,KY
Summary
Qualified Front Office Coordinator with 23 years of experience in leadership and customer service. Offering considerable knowledge of EMS systems with expertise in eMDs and Athena. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.
Overview
22
22
years of professional experience
Work History
Front Office Training Coordinator
Sterling Health Care
Mount Sterling, KY
12.2016 - Current
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Collect patient and client documents and information upon referral.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes and developed reporting procedures to maintain administrative workflow.
- Trained newly hired employees on company's EMR system, phone etiquette, phone/communication systems, insurance data entry and sliding fee scale, and document filing.
Practice Manager
Sterling Health Care
Winchester, KY
10.2020 - 01.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Handled job duties for staff members which were unavailable or out of office.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Supervised team of 9 office personnel.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed and maintained electronic record management systems to analyze and process data.
- Assisted with regulatory issues such as compliance.
- Trained interns and newly hired team members on office procedures and computer system.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Promoted patient health and general wellness by coordinating and encouraging participation in health events.
Patient Coordinator
Alliance Imaging
Irvine, CA
11.2000 - 12.2016
- Maintained confidentiality of patient data and condition to safeguard health information.
- Organized discharge planning for home care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- .Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Delivered excellent patient experiences and direct care.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients to schedule tests and procedures.
- Provided support and guidance to patients and families to navigate healthcare systems.
Education
Bachelor of Arts - Health Administration
American InterContinental University
Schaumburg, IL03.2007
Skills
- Departmental Support
- Information Protection
- Patient Relations
- Opening and Closing Offices
- Office Organization
- Office Supply Ordering
- VoIP Phone System Knowledge
- EMR Systems
- Insurance Verification
- Knowledge of Office Equipment
- Process Improvement
- Training Junior Team Members
- Office Reception
- Microsoft Office
- Office Workflow Support
- Sensitive Information Handling
- Patient Interviews
- Customer Service Management
- Administration and Operations
Timeline
Practice Manager
Sterling Health Care
10.2020 - 01.2023
Front Office Training Coordinator
Sterling Health Care
12.2016 - Current
Patient Coordinator
Alliance Imaging
11.2000 - 12.2016
Bachelor of Arts - Health Administration
American InterContinental University