Leila Templer
Sunrise,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Foxy Brown
05.2021 - 02.2024
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Pier 66 Hotel And Marina
01.2018 - 09.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Quail Ridge Country Club
10.2016 - 01.2018
- Answered guest questions about event plans and food service choices.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Suggested wine pairings to go with specific menu items.
Education
High School Diploma -
Piper High School
Sunrise, FL2016
Skills
- Excellent Communication
- Food Safety Standards
- Foreign language pro
- Upselling
- Food sales and promotion
- Task Prioritization
- Reliable and Responsible
- Supply and Inventory Maintenance
- Outgoing Personality
Timeline
Server
Foxy Brown
05.2021 - 02.2024
Bartender
Pier 66 Hotel And Marina
01.2018 - 09.2020
Server
Quail Ridge Country Club
10.2016 - 01.2018
High School Diploma -
Piper High School