Leila Wooding
Phoenix,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
A-verdi Storage Container
Savannah, NY
06.2025 - Current
- Problem Resolution: Identified customer concerns and developed effective solutions to resolve issues.
- Product Recommendations: Assisted customers in selecting products best suited to their individual needs and business requirements.
- CRM Management: Utilized Customer Relationship Management (CRM) systems to maintain customer records and track interactions.
- Customer Communication: Managed incoming phone calls to deliver professional, timely customer support, ensuring customer inquiries were addressed effectively.
- Delivery Coordination: Communicated delivery estimates (ETAs) and provided proactive updates on order status to enhance customer experience.
- Problem Resolution: Identified and analyzed customer concerns, developing tailored solutions that resolved issues and improved customer satisfaction.
- Delivery Coordination: Communicated delivery estimates (ETAs) and provided customers with updates regarding order status.
- High-Value Client Relations: Worked directly with high-profile clients to provide personalized service and maintain strong business relationships.
Assistant Program Manager
AccessCNY Commane
Baldwinsville, NY
01.2024 - 06.2025
- Direct patient care for daily routines
- Personal hygiene support
- Passing medications multiple times of the day
- Ordering supplies and medications for household
- Scheduled and documented appointments to ensure efficient care coordination
- Transporting residents to and from different locations
- Driving handicap vehicles and using ramps
- Keeping track of money and payments for multiple people
- Computer documentation for medical needs
- Monitored vitals and documented health changes for timely interventions
- Documenting daily goals for billing on each resident
- Conducted staff supervisions and led monthly meetings to enhance team collaboration
- Scheduling staff
- Note taking for next shift to communicate
- Writing emails for multiple department communication
- Collaborated with team members to provide comprehensive care
- Completed tasks independently to support resident care
- Updating personal information for each resident on multiple platforms
Sales Associate
R Wireless Verizon Wireless Premium Retailer
North Syracuse, NY
11.2022 - 01.2024
- Achieved recognition in multiple sales contests, showcasing competitive sales performance
- I have succeeded in multiple sales contests during my time here
- Process orders daily with specific details included
- Delivered exceptional customer service, resulting in consistent 5 out of 5 reviews
- Assumed responsibility for learning management tasks, including count sheets and pricing meetings, contributing to operational efficiency
- Collaborated effectively with team members on projects
- Executed opening and closing procedures to maintain store organization
Lead Teacher
Little Lukes
Oswego, NY
07.2021 - 03.2022
- Collaborated with teachers to design interactive lessons, enhancing engagement and supporting student success.
- Worked with teachers to design interactive lessons for all students and increase student success.
- Supervised work of team of 3 teacher aides providing education and care for 10+ students.
- Arranged classrooms to optimize learning spaces for student groups, promoting effective collaboration and interaction.
- Stayed calm and patient in all student interactions to support individual growth and development.
- Managed multiple activities within a regulated time period
- Coordinated various activities within specific time frames to ensure smooth transitions.
- Ensured cleanliness and organization of the work area by following established cleaning and diapering protocols.
Lead Teacher
The GEM Childcare
Phoenix, NY
06.2020 - 07.2021
- Increased academic performance by diversifying teaching techniques.
- Documented and organized diverse activities promoting physical, mental, and social growth of each child.
- Supervised work of a team of 3 teacher aids providing education and care for 10+ students.
- Supervised work of a team of 3 teacher aides providing education and care for 10+ students.
- Conducted training sessions for staff on educational strategies.
- Prepared and created engaging activities tailored to enhance student learning.
- Prepared and created engaging activities for student learning.
- Integrated technology into lesson plans to enhance learning.
- Managed classroom activities to foster a positive learning environment.
- Integrated
Cashier
Walmart Supercenter
Liverpool, NY
10.2018 - 07.2020
- Processed credit cards, checks, gift cards and coupons
- Assisted customers with inquiries and provided support.
- Resolved customer complaints by taking necessary actions to ensure satisfaction.
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Supported loss prevention targets by scanning shopping carts and monitoring customer behaviors to deter theft.
- Communicated effectively with management to ensure smooth operations.
- Organized items on shelves for easy access and improved inventory management
Education
Associates - Early Childhood Education
Onondaga Community College
Syracuse, NYHigh School Diploma -
John C Birdlebough High School
Phoenix, NYSkills
- Cash handling
- High volume transactions
- Sales
- Customer service excellence
- Customer satisfaction
- Customer assistance
- Restocking inventory
- Inventory management
- Scanner operations
- Document completion
- Typing and using computers
- Multi-tasking
- Detail oriented
- Team collaboration
- Excellent verbal communication
- Money management
Certification
- CPR Training completed for 2020-2022
- CPR Training completed for 2024-2026
- AMAP Certification 2024-2026
- G-tube Certification 2024-2026
Timeline
Customer Service Representative
A-verdi Storage Container
06.2025 - Current
Assistant Program Manager
AccessCNY Commane
01.2024 - 06.2025
Sales Associate
R Wireless Verizon Wireless Premium Retailer
11.2022 - 01.2024
Lead Teacher
Little Lukes
07.2021 - 03.2022
Lead Teacher
The GEM Childcare
06.2020 - 07.2021
Cashier
Walmart Supercenter
10.2018 - 07.2020
Associates - Early Childhood Education
Onondaga Community College
High School Diploma -
John C Birdlebough High School