Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leila Zaher

MIAMI

Summary

I am a challenge-motivated, ambitious person with a multicultural background.

My experience of studying abroad and connecting with individuals from diverse cultural backgrounds has instilled in me a profound appreciation for the importance of multicultural perspectives in the field of hospitality. Interacting with people from various cultures is not only a professional asset but also a personal passion of mine.


Overview

8
8
years of professional experience

Work History

Front Desk Agent

SLS South Beach
05.2022 - Current
  • Assisted guests in booking, modifying, and canceling reservations, ensuring their preferences and needs were met.
  • Collected room deposits, fees, and payments.
  • Managed guest issues and complaints promptly and with a friendly demeanor, resolving concerns to their satisfaction.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collaborated effectively with various hotel departments, including housekeeping, to ensure the seamless delivery of high-quality service to guests.

Cashier

Lilikoi Cafe
02.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Accept payments from customers, including cash, credit/debit cards, checks, and mobile payments. They must accurately count money, provide change, and ensure all transactions are processed correctly.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Administrative Assistant

Carlos Zaher SA
03.2016 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Scheduled office meetings and client appointments for staff teams.

Education

Psychology

Universidad Nacional De Cordoba
Cordoba, Argentina
11.2021

Cognitive Psychology

Universidad De Santiago De Compostela
Santiago De Compostela, Spain
01.2018

Skills

Highly experienced in customer service

Communication, leadership and organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

SLS South Beach
05.2022 - Current

Cashier

Lilikoi Cafe
02.2022 - 05.2022

Administrative Assistant

Carlos Zaher SA
03.2016 - 08.2018

Psychology

Universidad Nacional De Cordoba

Cognitive Psychology

Universidad De Santiago De Compostela

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Leila Zaher