Leilah Moreno
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to VAR operators for the MLS position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FreedomPark Valet Parking
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Online Personal Shopper
Walmart
01.2023 - 01.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Warehouse Worker
Target
04.2020 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Kitchen Helper
Panda Express
08.2017 - 09.2018
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
Education
Associate of Science - Kinesiology
Brookhaven College
Dallas, TX05.2020
High School Diploma -
W.T.White
Dallas, TX06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Sales expertise
- Proofreading
Accomplishments
Awarded most hard working player 2018 ( Girls Varsity soccer)
Awarded most valuable player 2018 (Girls Varsity soccer)
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
01.2023 - 01.2024
Customer Service Representative
FreedomPark Valet Parking
06.2022 - Current
Warehouse Worker
Target
04.2020 - 01.2022
Kitchen Helper
Panda Express
08.2017 - 09.2018
Associate of Science - Kinesiology
Brookhaven College
High School Diploma -
W.T.White
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