Leilah Ace Goodnough
Easley,SC
Summary
Proactive and friendly customer service specialist dedicated to exceeding expectations in every interaction. Known for delivering timely and professional service, complemented by exceptional communication skills and a strong ability to build and cultivate relationships that drive business retention. Actively seeking a customer service director role to leverage extensive education and experience, contributing immediate value to an organization while fostering a culture of excellence in customer care. Committed to enhancing customer satisfaction and loyalty through innovative solutions and strategic leadership.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Salon Assistant
Noel Burns
Liberty, SC
05.2025 - Current
- Assisted stylists in providing exceptional customer service and maintaining client satisfaction.
- Organized salon inventory and ensured availability of products for daily operations.
- Maintained cleanliness and sanitation standards throughout salon environment.
- Supported appointment scheduling, enhancing workflow efficiency for stylists and clients.
- Helped prepare clients for hair service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Dog Sitter
Nicki Beattie
Easley, SC
03.2023 - 08.2025
- Responsibilities:
- Walking Dogs
- Overnight Stays
- Evening/Weekend Care
- Feedings/Watering
- Providing Companionship
- Exercising/Playtime
- Medication Administration When Needed
- Cleaning
- Keeping Owner Informed
- Transport or arrange for transport of animals, equipment, food, animal feed, and other supplies to and from worksites.
- Perform the same animal care duties as subordinates.
- Observe animals for signs of illness, injury, or unusual behavior; notifying veterinarians or managers as warranted.
- Monitor animal care, maintenance, or breeding; or packing and transfer activities to ensure work is done correctly.
- Maintained accurate records of each dog's health, behavior, and special requirements for owner review.
Office Assistant/Customer Service
Saving Grace Tea Company
Easley, SC
12.2023 - 05.2025
- Customer Service Feedback Calls
- Managed office supplies inventory, ensuring timely reordering and organization for efficient operations.
- Filing
- Office Cleaning
- Cashier Responsibilities
- General Customer Service
- Purchased and maintained office supplies.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Total purchases and receive and process cash or credit payment.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Promote company products, services, and savings plans when appropriate.
Education
High School Diploma - ALL
Liberty High School
Liberty, SC05-2026
High School Diploma - Cosmetology
Pickens County Career Center
Liberty, SC12-2025
Skills
- Administrative
- Communication
- Flexibility
- Organization
- Responsibility
- Customer Service
- Cleaning
- Companionship
- Shampooing and conditioning hair
- Hair styling techniques
- Building client relationships
- Fashion-forward thinking
- Continuing education
- Promoting salon services
- Appointment scheduling
- Hair coloring procedures
Certification
- Cosmetologist License - 2026
Timeline
Salon Assistant
Noel Burns
05.2025 - Current
Office Assistant/Customer Service
Saving Grace Tea Company
12.2023 - 05.2025
Dog Sitter
Nicki Beattie
03.2023 - 08.2025
High School Diploma - ALL
Liberty High School
High School Diploma - Cosmetology
Pickens County Career Center