Leilandra Singer
Phoenix,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Food and Beverage Supervisor/ Assistant Manager
Desert Diamond Casino West Valley
Glendale, AZ
10.2022 - 08.2025
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- In compliance with all Tohono O’odham Gaming Enterprise policies and procedures.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Models company standards and demonstrates “On Brand” attitude towards team members and guests.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Supervised food and beverage orders to elevate customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Ability to obtain Food Handlers card and TIPS Certification.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Implemented staff training programs to elevate service standards and knowledge.
Dining Room Supervisor
Beatitudes Campus, Towne Plaza Bistro
Phoenix, AZ
01.2022 - 07.2022
- Coordinated efforts among all departments-from the kitchen to floor staff-guaranteeing seamless focus on delivering top-notch customer service.
- Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
Dining Room Supervisor
Elaine’s Fine Dining, Beatitudes Campus
Phoenix, AZ
01.2020 - 01.2022
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
- Utilized conflict resolution strategies to address customer complaints.
- Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
Dining Room Supervisor
Buckwald’s Arizona Grille, Beatitudes Campus
Phoenix, AZ
12.2016 - 01.2020
- Communicated effectively with dining staff and guests alike to promote and manage adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and manage appropriate opportunities to ask guests about dining experiences.
- Regularly planned monthly catering events for over 200+ and seating arrangements and providing high standard table service.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Lead Bartender
Arizona Financial Theatre
Phoenix, AZ
01.2016 - 12.2016
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Lead Bartender
Nifty 50’s Night Club
Glendale, AZ
08.2008 - 01.2016
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- In compliance with all Tohono O’odham Gaming Enterprise policies and procedures.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Models company standards and demonstrates “On Brand” attitude towards team members and guests.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Supervised food and beverage orders to elevate customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Ability to obtain Food Handlers card and TIPS Certification.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Implemented staff training programs to elevate service standards and knowledge.
Education
Table Setting
Business Etiquette Training Workshop
High School Diploma -
Many Farms High School
Many Farms, AZBartender Certificate -
ABC Bartending School & Casino Dealing
Tempe, AZSkills
- Ability to service guests in a professional manner and to follow instructions and work in a busy environment
- Knowledgeable of bar recipes and restaurant management techniques and practices
- Conflict resolution
- Supervisory experience
- Cash handling
- POS system proficiency
- FOH operations oversight
- Liquor law compliance
- Food safety understanding
- Opening and closing procedures
- Attention to detail
- Excellence in written and verbal communications skills
- Effectively responds to resolve guest complaints and providing exceptional guest services in an friendly and efficient manner
- Ensuring an engaging, positive high performance workplace culture
- Experienced in table service etiquette and over 20 types of napkins folds
Timeline
Food and Beverage Supervisor/ Assistant Manager
Desert Diamond Casino West Valley
10.2022 - 08.2025
Dining Room Supervisor
Beatitudes Campus, Towne Plaza Bistro
01.2022 - 07.2022
Dining Room Supervisor
Elaine’s Fine Dining, Beatitudes Campus
01.2020 - 01.2022
Dining Room Supervisor
Buckwald’s Arizona Grille, Beatitudes Campus
12.2016 - 01.2020
Lead Bartender
Arizona Financial Theatre
01.2016 - 12.2016
Lead Bartender
Nifty 50’s Night Club
08.2008 - 01.2016
Table Setting
Business Etiquette Training Workshop
High School Diploma -
Many Farms High School
Bartender Certificate -
ABC Bartending School & Casino Dealing