LUIS CARDENTEY
Cape Coral,FL
Summary
Personable and organized individual with exceptional interpersonal and problem-solving abilities. Adept in managing guest relations and administrative tasks, ensuring smooth front office operations. Focused on enhancing guest satisfaction and operational efficiency to drive positive outcomes.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Santin & Associates, PA
Hialeah, FL
08.2023 - Current
- Oversaw daily front office operations, ensuring efficient workflow and exceptional customer service.
- Managed scheduling for team members, optimizing coverage during peak hours to enhance client satisfaction.
- Implemented office procedures to streamline communication between departments and improve operational efficiency.
- Trained and mentored new staff on front office protocols and best practices to ensure consistency in service delivery.
Customer Service Representative
Sedanos
Hialeah, FL
10.2022 - 07.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Collaborated with team members to streamline service processes, enhancing customer satisfaction.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL05.2024
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Operations management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Manager
Santin & Associates, PA
08.2023 - Current
Customer Service Representative
Sedanos
10.2022 - 07.2023
Associate of Science - Biology
Miami Dade College