Leilani Amalu

• Greet client upon arrival and review Event BEO for the evening. Monitor event timelines and ensure milestones are met. Lead event set up including: floorplans, linens, decor, and serving stations for full-service banquet events. Resolve guests’ concerns, inquiries and complaints. Lead team in executing large-scale catering events.

• Lead servers for synchronised plated service, ensuring proper flow on dining floor. Train new hires on fine dining etiquette: table set up, cutlery placement, food and beverage service, and server synchronisation.

• Assist Party Chefs and Bar Team throughout the event with: food preparation and refill, bar setup, and inventory counts. Assist with confirming truck inventory and provide onsite logistical support during the event.

• Promoted to Lead Dispatcher of EMR requests for Central (CST) region: Water intrusion, Natural Disaster, Foundation, Fire, and Mold. Manage an active volume of 60+ projects, responsible for: scheduling/timelines, preparing project scopes and budgets, solving resident and investor escalations, assessing tenant habitability and property damages, and insurance claim management.

• Onboard and manage vendors, conducting frequent vendor progress calls to remove project blockers, discuss best practices, and negotiate pricing contracts.

• Manage renovation requests for more than 500+ properties in both Orlando and Jacksonville. Create timelines and ensure all project milestones are met within deadline and within local HOA guidelines. Prepare project scopes, HOA applications, and investor follow-up reports. Support budgeting, inventory tracking, and general administrative tasks related to the renovation. Special Commendation: Eliminated ~250 past due/critical property work orders, allowing the market new acquisitions, by use of a self created data spreadsheet for live reporting and field team communication.

• Create and Manage reservations using Open Table for a typical Brunch service of 400+ guests and Dinner service of 150+ guests, weekly. Manage floor plan to accommodate large parties, optimize server rotation, and guests special requests. Responsible for dining room table set up and reset. Assisted with food and beverage service

• Designated server for VIP Guests ensuring a positive event experience. Set up tables, linens, decor, and serving stations for full-service banquet events, according to the Event BEO. Assisted Party Chefs and Bar Team throughout the event with: food preparation, bar setup, onsite logistical support, and inventory counts.