Leilani Augmon

• Managed high-volume inbound and outbound collections calls for consumer accounts.

• Reviewed customer account balances, payment history, and account status to drive collections efforts.

• Processed payments and arranged payment plans, ensuring timely account updates and accuracy.

• Resolved account disputes and payment issues while maintaining compliance standards.

• Documented all account activity, ensuring accurate records for reconciliation and reporting.

• Consistently met and exceeded performance metrics in a fast-paced, target-driven environment.

• Built strong customer relationships while handling sensitive financial situations professionally.

• Managed high-volume inbound calls to assist customers with inquiries and issues.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Assisted in developing scripts and guidelines for consistent call handling practices.

• Processed high-volume transactions, including cash, card, and returns with accuracy.

• Assisted customers with product selection and provided exceptional service.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• • Maintained detailed transaction records and balanced registers.
• Resolved customer inquiries and concerns promptly to ensure satisfaction.
• Stocked shelves and replenished inventory based on store needs.
• Collaborated with team members to achieve sales goals and enhance customer experience.
• Maintained store organization and ensured merchandise was properly displayed.

• Assisted customers with purchases and resolved issues efficiently.

• Delivered fast, friendly service during high-volume shifts while maintaining accuracy and composure under pressure.
• Processed cash and electronic payments with speed and precision.
• Onboarded and trained new team members, supporting efficient workflow during peak hours.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.