Mary Costine
Lakeland,Florida
Summary
Focused accounting clerk with 33 years of achievement in accounting and grocery retail. Passionate about numbers and dedicated to detailed, accurate, and efficient invoicing and inventory management. Committed to providing the highest level of customer service. Flexible team player with exceptional communication, organizational, and time management skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Call Center Representative
Watson Clinic, LLC
09.2022 - Current
- Work in a fast-paced high volume call center environment receiving incoming calls and making outgoing calls to schedule or reschedule appointments.
- Possess excellent customer service skills and work directly with the patients
- Schedule appointments based on physician referrals and schedule hospital follow-up appointments based upon discharge or Emergency Room instructions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Invoice Analyst Approver
Publix Super Markets, Inc. Corporate Office
04.2022 - 09.2022
- Keyed 400-500 invoices daily into (Service Hub) with the correct data from the invoice.
- Performed completing and closing service calls in CMMS (Service Hub) when service supplier failed to.
- Verified that store and invoice information when keying for accuracy.
- Used data entry skills to accurately document and input statements.
- Executed billing tasks and recorded information in company databases.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
Receiving Clerk
Publix Super Markets, Inc.
08.1999 - 07.2018
- Managed daily shipping and receiving overseeing more than 75 vendors per day.
- Handled high volume of paperwork and collaborated with all departments to resolve invoicing and shipping problems.
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Coordinated efficient staging areas to optimize material movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Regularly reviewed invoices and double-checked orders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Front and Back Office Cashier/ Payroll Clerk
Publix Super Markets, Inc.
05.1984 - 07.1998
- Customer Service interaction with customers on daily basis.
- Cash Handling and making daily bank deposits.
- Performed payroll on both daily and weekly basis for more than 140 employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new detail such as changes in address or salary levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05.1985
Some College (No Degree) -
Polk State College
Lakeland, FLSkills
- Call Center Representative
- Accounts Payable / Invoice Coding
- Accounts Receivable
- Data Entry
- Microsoft Office 365
- Invoice Reconciliation
- Quick Books
- Epic
- Citrix
- Athena IDX
- Xima
Accomplishments
Certification
- Licensed Registered Customer Service Representative in Florida License # W633208.
- Completed 68 hour Microsoft 365 class online and received certification certification.
- Completed Quickbooks class online and received certification certificate.
Timeline
Call Center Representative
Watson Clinic, LLC
09.2022 - Current
Invoice Analyst Approver
Publix Super Markets, Inc. Corporate Office
04.2022 - 09.2022
Receiving Clerk
Publix Super Markets, Inc.
08.1999 - 07.2018
Front and Back Office Cashier/ Payroll Clerk
Publix Super Markets, Inc.
05.1984 - 07.1998
High School Diploma -
Lake Gibson High School
Some College (No Degree) -
Polk State College
- Licensed Registered Customer Service Representative in Florida License # W633208.
- Completed 68 hour Microsoft 365 class online and received certification certification.
- Completed Quickbooks class online and received certification certificate.
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